Why do I need to have a valid e-mail address or text capabilities?

We will validate your communication preference to receive daily notifications about your usage and account balance.

  • You will receive a message via text or email with your Payment Number.
  • Once you make your first payment, you will get a payment confirmation via text or email.
  • Once your service begins, your smart meter keeps track of your energy usage, and we inform you daily regarding your usage and account status.
  • When your balance gets low, we send you a message via text or email telling you it is time to add money to your account in order to maintain a positive balance.

You can always make a payment at any time by logging into your Online Account Manager.

Want to contact a customer care representative?

Please visit Contact Us and select your state of residence to view the contact information for your area.

Contact Us

© 2018 Direct Energy. All Rights Reserved. PUCT Certificate No. 10040. Norton Secured