What are some intents and utterances I get with the Direct Energy Skill?

Intents and Utterances

{date} – Means a time lapse defined as one of the following:

{month} – Means the name of a month (E.g.: September).

  • A specific day: January 15th, 2017
  • A specific month: March 2018
  • A specific year: 2017
  • A timespan: last month, last week, last weekend

Balance

  • What's my balance?
  • What my balance is?
  • How much I owe?
  • Bill due date
  • What do I still owe?

Quick Pay

Keeps the session open for customers to confirm or reject transaction

  • Pay my energy bill
  • Make a payment
  • I want to pay my bill
  • Pay my bill

Bill

  • {date} bill
  • What my last bill was
  • What my bill for {date} is
  • How much was my last bill?
  • How much was my bill for {date}
  • What was my last bill
  • What was my bill for {date}
  • My bill for {date}
  • My last bill

Help

Keeps the session open for customers to issue a question

  • Help

About the company

Keeps the session open for customers to issue a question

  • I want to learn more about Direct Energy
  • Give me information about Direct Energy
  • Info about the company
  • Company details
  • Tell me about the company

Refer A Friend (RAF)

  • What's my Refer A Friend code?
  • What's my RAF code?
  • What is my Refer A Friend code?
  • What is my RAF code?
  • Which is my Refer A Friend code?
  • Which is my RAF code?
  • My Refer A Friend code
  • My RAF code
  • Send me my Refer A Friend code
  • Send me my RAF code
  • Tell me my Refer A Friend code
  • Tell me my RAF code
  • Code for referring friends
  • Remind me of my Refer A Friend code
  • Remind me of my RAF code

Weekly Usage

  • Weekly usage
  • My weekly usage
  • What's my weekly usage?
  • What is my weekly usage?
  • Tell me my weekly usage
  • What my weekly usage is
  • I want to hear my weekly usage
  • Give me my weekly usage

Monthly Usage

  • Give me my monthly usage for {month}
  • What my monthly usage is
  • My monthly usage
  • Monthly usage
  • Tell me my monthly usage for {month}
  • Tell me my monthly usage
  • What is my monthly usage?
  • What's my monthly usage?
  • My monthly usage for {month}
  • I want to hear my monthly usage
  • Give me my monthly usage

Yearly Usage

  • Yearly usage
  • I want to hear my yearly usage
  • Give me my yearly usage
  • My yearly usage
  • Tell me my yearly usage
  • What's my yearly usage?
  • What is my yearly usage?
  • What my yearly usage is

Date Usage

  • Tell me my usage for {date}
  • What does my usage look like on {date}
  • {date} usage
  • What was my usage for {date}
  • What's my usage for {date}
  • My usage for {date}
  • My energy usage for {date}
  • My stats for {date}

Appliance Usage

  • Which of my appliances is using the most energy?
  • Which appliance I used the most in {date}?
  • My most used appliance in {date}
  • Which appliance I used the most?
  • Which appliance I used most?
  • My most used appliance

Quick Pay Process

Used to approve a payment

For customers who setup a PIN

  • Yes with PIN {pin}
  • Yes {pin}
  • My PIN is {pin}
  • The PIN is {pin}
  • {pin}
  • Approve this payment with PIN {pin}
  • Approve with PIN {pin}
  • Approve with {pin}
  • PIN {pin}
  • Use {pin}
  • Use PIN {pin}
  • I approve this payment with {pin}
  • I approve with {pin}
  • I approve with PIN {pin}
  • I approve this payment with PIN {pin}

For customers who choose not to have a payment PIN

  • Approve
  • Proceed
  • Continue with payment
  • Yes
  • Sure

Cancel

Cancels an action

  • Cancel

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