It?s rather straight-forward. When you visit Direct Your Plan, you?ll see a screen with all the available plan options presented. You get to create the plan you want from those options, including: Contract Term Length Energy...
There are several reasons you?ll benefit from choosing Direct Your Plan from Direct Energy: You pick exactly the type of plan you want You determine the contract term length you like best You decide what percentage of renewable...
The price you pay per kilowatt-hour (kWh) depends upon the options and plan you select. You can play with your base rates by changing your selection to see what happens. You can't break it, so see which combination of plans and...
Yes! Over time, the options available on Direct Your Plan may change. There may be additional or fewer items from which you can choose, depending upon what we can offer to our customers.
Good question! No one likes filling out a form online with their preferences, only to receive the wrong product or service. With Direct Your Plan, you have several opportunities to review your selections during the order process,...
At the moment, only people living in the deregulated parts of Texas are eligible to sign up for service with Direct Energy using Direct Your Plan. We'll get to the rest of North America as quickly as possible.
First of all, thanks for choosing us for your Texas electricity needs. In general, a standard switch takes about 3 business days to complete. If you switch before your contract with your current company expires, then you'll...
Please contact Direct Energy Customer Service at 1-855-461-1926.
Nothing will change in terms of billing and payment. Direct Energy will still bill you at the end of each billing cycle for the electricity you use, and you will still pay us. The only thing changing is that we're putting all...
Unfortunately, once you place your order and it goes into the system, you can't change the terms your custom Direct Your Plan. However, you can add on additional services that aren't related to your energy. This includes products...
Well, if you really don't like the details of the Direct Your Plan order you just placed, you can choose to cancel that order and place a new one. There are a couple things to consider: If you choose to cancel the first order...
Hooray! Thanks for placing your customized Direct Your Plan order with us! Sadly, you can't make any changes to that order now that it's completed and in our system. However, you can add the non-energy products we offer for every...
Direct Your Plan is an innovative, first-of-its-kind energy program that lets you select exactly what you want and don't want in an energy plan. As in, you can build your own plan on your own. How cool is that? Choose the plan...
Excellent question! And thanks for renewing with us! You will start service on the new plan you created with Direct Your Plan on the first full billing cycle after your current plan ends. For example, if you renewed with...