Will billing and payment be different on Direct Your Plan?
Nothing will change in terms of billing and payment. Direct Energy will still bill you at the end of each billing cycle for the electricity you use, and you will still pay us.
The only thing changing is that we're putting all the energy choice in your hands.
Want to contact a customer care representative?
Please visit Contact Us and select your state of residence to view the contact information for your area.
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Direct Energy
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Electricity
Pay Your Bill
Pay your bill the way you want: online, in person, by phone, or through the mail. You can even pay though your Amazon Echo Dot with the Direct Energy Skill. Or, sign up for Auto Pay and never miss a payment again.
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Home Protection
Don't Face Household Breakdowns Alone
Our home protection products cover all the appliances and home systems you count on every day, plus a network of expert technicians who will be there when you need them.
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