How will I know I?ll get exactly what I choose with Direct Your Plan?

Good question! No one likes filling out a form online with their preferences, only to receive the wrong product or service. With Direct Your Plan, you have several opportunities to review your selections during the order process, and you'll receive communication via e-mail from Direct Energy after you place your service order to confirm your choices. Also, a Welcome Packet with the details of your plan will be mailed to you within 30 days after you complete your order.

We want you to get exactly what you want from your electricity service ? that's the whole point of Direct Your Plan!

Want to contact a customer care representative?

Please visit Contact Us and select your state of residence to view the contact information for your area.

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