Power-to-Go Prepaid Frequently Asked Questions for Texas, Power-to-Go Prepaid

Power-to-Go Prepaid FAQs

  • How do I know when it's time to make a payment to my Direct Energy Power-to-Go Account?

    You will get daily Account Updates so you know your balance and usage, which can help you manage your energy costs. We will also send you a warning notice three to seven days before your account balance is estimated to reach zero....

  • Will I receive a Power-to-Go electricity bill?

    You will not receive a monthly electricity bill. Instead, you pay in advance for your electricity, making a monthly bill unnecessary. You'll have the freedom to pay any amount you want. As a Direct Energy Power-To-Go customer,...

  • Why can't I sign up for Power-To-Go prepaid electricity with Direct Energy anymore?

    We moved all our prepaid electricity plans to our sister company – First Choice Power. That means, while you can't sign up for Power-To-Go with Direct Energy, you can still get the prepaid Texas electricity you need when...

  • What is Direct Energy Power-To-Go®?

    Direct Energy Power-To-Go® is a payment option that lets you buy electricity as you need it. There's no deposit and no contract term required and the price is comparable to other plans in the market. You pre-pay for your...

  • How do I make a Power-to-Go Payment?

    You can pay by credit card online and by phone, or pay by cash at many conveniently located authorized Pay Stations. We do not accept checks through any payment channel. AUTHORIZED PAY STATIONS You can pay by cash at specific...

  • How do I avoid having my Power-to-Go service disconnected?

    If your Direct Energy Power-To-Go? account balance is equal to or less than $0.00, Direct Energy may request that the Utility interrupt your electricity service. You can avoid service interruptions by managing your account balance...

  • How do I avoid having my Power-to-Go service disconnected?

    If your Direct Energy Power-To-Go? account balance is equal to or less than $0.00, Direct Energy may request that the Utility interrupt your electricity service. You can avoid service interruptions by managing your account balance...

  • What is the Daily Base Charge?

    Power-To-Go® is a variable price product with an Energy Charge and a Daily Base Charge. The Daily Base Charge contains Direct Energy's charges incurred from the TDU. This includes base metering charges, a smart meter pass-through...

  • Why do I need to have a valid e-mail address or text capabilities?

    We will validate your communication preference to receive daily notifications about your usage and account balance. You will receive a message via text or email with your Payment Number. Once you make your first payment,...

  • What are the benefits of Power-to-Go?

    Power-To-Go® has many benefits. There is no deposit required, no credit check, no long-term contract, and no monthly bill. You can pay with a credit card online and by phone, or pay with cash at several convenient authorized...

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