Power-to-Go Prepaid Frequently Asked Questions for Texas, Power-to-Go Prepaid

Power-to-Go Prepaid FAQs

  • How do I know when it's time to make a payment to my Direct Energy Power-to-Go Account?

    You will get daily Account Updates so you know your balance and usage, which can help you manage your energy costs. We will also send you a warning notice three to seven days before your account balance is estimated to reach zero. You can choose email or text message as your communication preference so you don't have to deal with any missed mail or...

  • Will I receive a Power-to-Go electricity bill?

    You will not receive a monthly electricity bill. Instead, you pay in advance for your electricity, making a monthly bill unnecessary. You'll have the freedom to pay any amount you want. As a Direct Energy Power-To-Go customer, you will receive daily notifications regarding your usage, estimated number of days remaining, low balance warnings, and payment...

  • Why can't I sign up for Power-To-Go prepaid electricity with Direct Energy anymore?

    We moved all our prepaid electricity plans to our sister company – First Choice Power. That means, while you can't sign up for Power-To-Go with Direct Energy, you can still get the prepaid Texas electricity you need when you choose one of our plans available at First Choice...

  • What is Direct Energy Power-To-Go®?

    Direct Energy Power-To-Go® is a payment option that lets you buy electricity as you need it. There's no deposit and no contract term required and the price is comparable to other plans in the market.

    You pre-pay for your electricity upfront, then receive daily account balance and usage updates via text message or email. Payments can be made online or at one of our authorized payment...

  • How do I make a Power-to-Go Payment?

    You can pay by credit card online and by phone, or pay by cash at many conveniently located authorized Pay Stations. We do not accept checks through any payment channel.

    AUTHORIZED PAY STATIONS

    You can pay by cash at specific authorized in-person Pay Stations. Please go to www.directenergy.com/powertogo/payment-locations for a map and a list of the available locations.

    Direct Energy Power-To-Go authorized Pay Stations also may have a window decal that shows the Direct Energy Power-To-Go Membership Card for easier identification.

    All stations located at www.directenergy.com/powertogo/payment-locations are Authorized Pay Stations and will accept Direct Energy Power-To-Go payments. Those stations that are labeled as 'Verified' have processed recent payments for Direct Energy Power-To-Go customers, versus a station that may be new on the list or out of the way for many customers. All stations are set up to accept Direct Energy Power-To-Go? payments, however, Verified Authorized Pay Stations will be the most familiar with the process and are highly recommended.

    BY PHONE

    To make a payment by phone, please call 1-877-866-6601 and follow the prompts to make a payment to your account using your credit card and your Payment Number.

    ONLINE

    You can make one-time and automatic payments using your credit card by visiting www.directenergy.com/powertogo/make-a-payment. You will need your Payment Number, your zip code, and a valid email address to process payments online. You have the option to store payment information for future payments, as well as schedule payments in advance. Use your Payment Number when you make any type of payment. We will provide you with your Payment Number via text/email upon enrollment, and a Membership Card with this number will be mailed to you within 5-7 days. Using this Payment Number will ensure your account is credited.

    Please note: Your Direct Energy Power-To-Go? Membership Card is used for payment purposes only and holds no monetary value. No confidential account information will be available to someone who may have your Membership Card or...

  • What are the benefits of Power-to-Go?

    Power-To-Go® has many benefits. There is no deposit required, no credit check, no long-term contract, and no monthly bill. You can pay with a credit card online and by phone, or pay with cash at several convenient authorized Pay Stations. Checks are not accepted by any payment channel.

    You receive daily Account Updates so you know your balance and usage, which helps you manage your energy costs. We begin alerting you three to seven days prior to when your account balance is estimated to reach zero. You can choose email or text messages as your communication preference. You won't have to deal with any missed or lost mail.

    Finally, you can manage your account information with our free Online Account...

  • How do I avoid having my Power-to-Go service disconnected?

    If your Direct Energy Power-To-Go? account balance is equal to or less than $0.00, Direct Energy may request that the Utility interrupt your electricity service. You can avoid service interruptions by managing your account balance and adding funds to your account when it gets low. Direct Energy recommends that you have at least $20.00 in your account balance each day. As a Direct Energy Power-To-Go customer, you will receive daily notifications regarding your usage, estimated number of days remaining, low balance warnings, and payment confirmations.

    If you are concerned about forgetting to monitor your account or being unable to make a payment before dropping below $0, you can enroll your credit card in Automatic Payments. With this program, you sign up online to set your account to automatically deduct a payment from your credit card if your account falls below $25. You can choose from several payment amounts to refill your Direct Energy Power-To-Go account...

  • How do I avoid having my Power-to-Go service disconnected?

    If your Direct Energy Power-To-Go? account balance is equal to or less than $0.00, Direct Energy may request that the Utility interrupt your electricity service. You can avoid service interruptions by managing your account balance and adding funds to your account when it gets low. Direct Energy recommends that you have at least $20.00 in your account balance each day. As a Direct Energy Power-To-Go customer, you will receive daily notifications regarding your usage, estimated number of days remaining, low balance warnings, and payment confirmations.

    If you are concerned about forgetting to monitor your account or being unable to make a payment before dropping below $0, you can enroll your credit card in Automatic Payments. With this program, you sign up online to set your account to automatically deduct a payment from your credit card if your account falls below $25. You can choose from several payment amounts to refill your Direct Energy Power-To-Go account...

  • What is the Daily Base Charge?

    Power-To-Go® is a variable price product with an Energy Charge and a Daily Base Charge. The Daily Base Charge contains Direct Energy's charges incurred from the TDU. This includes base metering charges, a smart meter pass-through charge and the base costs to operate systems to provide your account updates. This allows the per kWh price to be lower in a no-deposit, no long-term contract plan like...

  • Why do I need to have a valid e-mail address or text capabilities?

    We will validate your communication preference to receive daily notifications about your usage and account balance.

    • You will receive a message via text or email with your Payment Number.
    • Once you make your first payment, you will get a payment confirmation via text or email.
    • Once your service begins, your smart meter keeps track of your energy usage, and we inform you daily regarding your usage and account status.
    • When your balance gets low, we send you a message via text or email telling you it is time to add money to your account in order to maintain a positive balance.

    You can always make a payment at any time by logging into your Online Account...

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