How do I know when it's time to make a payment to my Direct Energy Power-to-Go Account?

You will get daily Account Updates so you know your balance and usage, which can help you manage your energy costs. We will also send you a warning notice three to seven days before your account balance is estimated to reach zero. You can choose email or text message as your communication preference so you don't have to deal with any missed mail or papers.

Want to contact a customer care representative?


Please visit Contact Us and select your state of residence to view the contact information for your area.

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