Reduce Your Use Rewards Frequently Asked Questions for Texas, Reduce Your Use Rewards

Reduce Your Use Rewards FAQs

  • What is a Peak Event?

    Occasional storms, heat waves, and cold fronts as well as periodic power plant repairs and maintenance, have the potential to affect supply and demand for electricity. When demand is high and supply is short, power interruptions can sometimes be the result. A Peak Event is usually called in these situations in order to help conserve electricity. These events are based upon extreme weather forecasts, Electric Reliability Council of Texas (ERCOT) public market notices, and Direct Energy customer usage. A Peak Event is typically declared the night before the actual day of the event.

    Building enough power plants to satisfy every possible supply and demand scenario is one possibility, but the cost and environmental impact of that would be tremendous. Thus, demand response programs like our Reduce Your Use Rewards Program are designed to be both fiscally and environmentally responsible ways to respond to occasional and temporary high demand...

  • Am I Eligible for the Reduce Your Use Rewards?

    You're eligible to participate in the Reduce Your Use Rewards program if you live in Texas, have a smart meter, and are serviced by either Oncor, Centerpoint, AEP Central, or AEP North. You are eligible if you are a current Direct Energy customer and have either a fixed-rate or variable-rate plan*. Prepaid customers are not eligible to participate.

    You can enroll by logging into your MyAccount and clicking on the "Reduce Your Use Rewards Program" link in your Online Account Manager.

    *Excludes all customers who have received a Nest thermostat from Direct...

  • How can I be removed from Direct Energy's Reduce Your Use Rewards Program?

    The Reduce Your Use Rewards program is voluntary and there are no penalties to be removed from the program with Direct Energy. You can call login to your Online Account Manager to see removal options or call Customer Service at 1-888-305-3828 to speak with a Phone...

  • How will I be notified of a pending Peak Event?

    Once a Peak Event has been declared, Direct Energy will contact customers through a variety of means:

    • E-mails
    • Online Account Manager Messages

    To confirm your enrollment, you can log into your Direct Energy Online Account Manager so you can ensure that Direct Energy has your preferred e-mail address and phone number on file for your...

  • Can I participate in Direct Energy's Reduce Your Use Rewards Program and another Direct Energy Loyalty Rewards Program at the same time?

    Due to the seasonal nature of this rewards program, you can certainly be concurrently enrolled in the Reduce Your Use Rewards Program and any other Loyalty Rewards Program where you earn rewards for making consecutive on-time bill...

  • What are Peak Hours in Texas?

    Electricity usage fluctuates constantly due to weather conditions, commercial and industrial business hours and residential electricity usage. During the summer months, demand is usually greater as electricity is used to cool homes and businesses when it is really hot outside, especially during weekday afternoon hours between 3pm to 5pm. Generally, when we speak of "peak hours," we are referring to the times of highest electricity use over the course of the day.

    In general, Peak Events are declared when demand for electricity threatens to outpace supply, which typically can occur during hot summer days. Additionally, these days can be declared if generation facilities are closed for maintenance, transmission lines are damaged, or during periods when the price to purchase added electricity...

  • How do I participate in a Peak Event?

    Participating is voluntary and simple - you simply need to reduce your energy usage between the hours of 5pm and 7pm when a Peak Event is called on a summer day. If you reduce your usage, you are helping help offset the demand for electricity during periods of peak usage. For ideas on how to save energy during a "Peak Event", you can visit the Direct Energy Blog for more information.

    To determine your participation in reducing your energy usage during a "Peak Event," Direct Energy will evaluate the usage you generated on the day of the event and compare it to your historical usage at your service address. If we determine that you did reduce your usage by the required threshold on the day of the event, you will be given a 10% discount on a future...

  • What is the Reduce Your Use Rewards Program?

    Texas customers can choose to enroll in the Reduce Your Use Rewards Program. If you choose to enroll, you can save 10% by reducing your energy usage during a Peak Event. The Direct Energy Reduce Your Use Rewards Program is designed to help limit the high demand for electricity during the hottest or coldest times of the year. This program allows you the opportunity to reduce your energy usage and save money. When you participate in the program, you are helping offset the demand for electricity during periods of high usage, which helps stabilize the electricity...

  • How do I sign up for Reduce Your Use Rewards?

    Current customers can opt in to this program by logging into their Online Account Manager.

    New customers can opt in during the checkout process when signing up for electricity with Direct Energy , whether you place your order online or over the...

  • What are the Details of the Reduce Your Use Rewards Program?

    With the Reduce Your Use Rewards program, customers can save 10% on a monthly bill following an Peak Event. The Direct Energy Reduce Your Use Rewards program is designed to help limit electricity use during the high demand hours. High demand hours on summer days are 5 pm to 7 pm, Monday-Friday during the month of August.

    This program allows customers the opportunity to reduce energy, save money, and protect the environment. Customers who participate in the program help offset the demand for electricity during periods of peak usage. Customers who enroll in the Direct Energy Reduce Your Use Rewards Program and reduce their usage during an Peak Event will be eligible to receive a 10% bill discount. Discount applies to eligible energy supply charges and excludes taxes and TDU charges.

    Customers must participate in these energy usage reduction events in order to receive the bill credit. Event details will be sent to customers via e-mail and Online Account Manager messages so that they can be informed that an event has been declared and to advise what can be done to reduce their usage during an event. Customer usage information can be seen in your personal Online Account Manager. Direct Energy determines baselines for load reduction during peak...

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