How will I be notified of a pending Peak Event?
Once a Peak Event has been declared, Direct Energy will contact customers through a variety of means:
- E-mails or text messages
- Online Account Manager messages
To confirm your enrollment, you can log into your Direct Energy Online Account Manager so you can ensure that Direct Energy has your preferred e-mail address and phone number on file for your account.
Want to contact a customer care representative?
Please visit Contact Us and select your state of residence to view the contact information for your area.
Contact Us
Direct Energy
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Electricity
Free Electricity Every Night + Echo Dot
Get free electricity every night for one year and an Amazon Echo Dot when you sign up for the Twelve Hours on Command 12 electricity plan!
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Pay Your Bill
Pay your bill the way you want: online, in person, by phone, or through the mail. You can even pay though your Amazon Echo Dot with the Direct Energy Skill. Or, sign up for Auto Pay and never miss a payment again.
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Home Protection
Don't Face Household Breakdowns Alone
Our home protection products cover all the appliances and home systems you count on every day, plus a network of expert technicians who will be there when you need them.
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- Call Us: 1-855-461-1926
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Pay Bill
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