How will I be notified of a pending Peak Event?
Once a Peak Event has been declared, Direct Energy will contact customers through a variety of means:
- E-mails or text messages
- Online Account Manager messages
To confirm your enrollment, you can log into your Direct Energy Online Account Manager so you can ensure that Direct Energy has your preferred e-mail address and phone number on file for your account.
Want to contact a customer care representative?
Please visit Contact Us and select your state of residence to view the contact information for your area.
Contact Us
Direct Energy
-
Electricity
Free Weekends
Get free electricity every weekend in Texas* plus an Echo Dot** with our Weekends on Command 24 plan.
Learn More
Pay Your Bill
Pay your bill the way you want: online, in person, by phone, or through the mail. Or, sign up for Auto Pay and never miss a payment again.
Pay Your Bill - Home Services
- Learn
- Sign Up
- Call Us: 1-855-461-1926
-
Pay Bill
Forgot Username? Forgot Password? First Time User? Create an Account Business account? Sign in to MyAccount
