How will I be notified of a pending Peak Event?

Once a Peak Event has been declared, Direct Energy will contact customers through a variety of means:

  • E-mails or text messages
  • Online Account Manager messages

To confirm your enrollment, you can log into your Direct Energy Online Account Manager so you can ensure that Direct Energy has your preferred e-mail address and phone number on file for your account.

Want to contact a customer care representative?


Please visit Contact Us and select your state of residence to view the contact information for your area.

Contact Us

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