How will I be notified of a pending Peak Event?
Once a Peak Event has been declared, Direct Energy will contact customers through a variety of means:
- E-mails or text messages
- Online Account Manager messages
To confirm your enrollment, you can log into your Direct Energy Online Account Manager so you can ensure that Direct Energy has your preferred e-mail address and phone number on file for your account.
Want to contact a customer care representative?
Please visit Contact Us and select your state of residence to view the contact information for your area.
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Electricity
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Home Protection
Don't Face Household Breakdowns Alone
Our home protection products cover all the appliances and home systems you count on every day, plus a network of expert technicians who will be there when you need them.
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