The SmartSense Multi is equipped with an internal temperature sensor to help you monitor and control local temperatures. The sensor within the Multi is rated to be accurate plus or minus two degrees Fahrenheit. However, if the Multi experiences wide temperature swings, range or interference issues, it can temporarily report more imprecise readings.
Pulling the batteries out of the Multi and re-inserting them will help the sensor re-calibrate although the fix may not be...
When you receive your Hub, there will be a card in the box with a unique six-digit welcome code on it that you will use to activate your Hub. To activate your Hub, first make sure it's plugged in both via micro USB and Ethernet cable.
If you're getting started for the very first time, the app should walk you through what to do. But if you downloaded the app before you got your Hub just to check it out, you might not be prompted to enter your six-digit welcome code when you try to activate your hub. In this situation, follow these steps:
If you're still having trouble, please send an email to The exclamation mark just means that you haven't set up or configured one of your SmartThings devices. It is just a friendly nudge to encourage you to name each of your sensors so that you can get the most out of SmartThings. Naming all of your devices makes it much easier to configure SmartThings to do what you want. To make the exclamation mark go away, simply click on it and then name and configure the... If you think your Hub is inactive, check out these troubleshooting tips. Try one, try them all, whatever you like - as long as you get your hub back online.
The exclamation mark just means that you haven't set up or configured one of your SmartThings devices. It is just a friendly nudge to encourage you to name each of your sensors so that you can get the most out of SmartThings. Naming all of your devices makes it much easier to configure SmartThings to do what you want. To make the exclamation mark go away, simply click on it and then name and configure the...
If you think your Hub is inactive, check out these troubleshooting tips. Try one, try them all, whatever you like - as long as you get your hub back online.
If none of this works or if want someone to talk to, email email@example.com, and we'll help you out. When emailing, please let us know the color and behavior of the LED on the back of your Hub for further...
When you plug in your hub and connect the Ethernet cable, the LED in the back will flash some pretty colors that are perfectly normal. It will quickly display red as your hub boots up, blink blue for a moment while it connects to the SmartThings cloud, and finally settle on solid green indicating everything is connected and ready to go. All told this shouldn't take more than a few moments and again, is completely expected when connecting the Hub.
If your hub is inactive (offline) however, then the LED on the back of the Hub can give you some insight into where the breakdown might be.
If you are having difficulties with your hub or devices, first try power cycling the hub. A good old fashioned reboot will often clear up most connectivity issues. Simply unplug the micro USB and disconnect the Ethernet cable for a couple minutes and then plug them back in.
If you still need assistance, contact firstname.lastname@example.org for...
If you've already activated your SmartThings Hub and connected a few devices but can't find them in the mobile app, you're probably experiencing one of two problems.
1)You may be logged in on the wrong account.
Try logging out of the mobile app and logging back in with the email address you used to originally create your SmartThings account. Make sure you select "Log In" rather than Sign Up." Signing up will create a new SmartThings account entirely.
2) You may be looking at the wrong location.
Try switching to another location through the following steps:
Remember, to see the devices you have connected to your hub tap "Things" from the Dashboard.
If you're still having trouble locating your Things, contact email@example.com, and we'll go searching for them...
The current version of the SmartThings Hub requires a persistent Internet connection in order to communicate with the SmartThings Cloud. Your hub must be connected via Ethernet and micro-USB in order for your hub and connected devices to function properly.
In the event that your Internet connection cuts out, or your SmartThings Hub loses power, your hub and Things will not be controllable until the connection/power is restored.
In the long-term, we do hope to implement some level of local control between the SmartThings Hub and connected...
Each SmartThings Hub is designated a unique, six-digit welcome code that must be entered to activate your Hub. This welcome code intended to be used one time only. You may need to have your welcome code reset if you are using a pre-owned Hub (such as one bought from Amazon Warehouse Deals or eBay). In these cases, you may see one of the following messages:
Please contact firstname.lastname@example.org and provide your 6-digit welcome code and serial number (on the bottom of the Hub, immediately under the barcode) if you are receiving these error messages or if you think you need your welcome code reset.
Note that resetting your welcome code simply allows you to activate your Hub again. It does not reset the Hub itself or any devices you have connected to the hub. If you feel your Hub is not working as expected, please contact email@example.com for...
Connecting your SmartPower Outlet is as simple as telling the SmartThings mobile app you'd like to connect a new light/switch and then plugging it in. However, in cases where you have deleted the SmartPower Outlet and need to reconnect it to your Hub, you'll need to perform a factory reset of the device before it will successfully reconnect. To do so, follow these steps:
If you continue to have trouble, please contact firstname.lastname@example.org for...
The SmartSense Motion is an indoor motion sensor you can use to monitor activity inside your home. If you've already removed the pull-tab and tried connecting the Motion to your hub, you're going to have to connect it manually.
First, reset the Motion (this will require a small, Phillips head screwdriver):
Next, put your Hub in "Join Mode:"
If your SmartSense Motion is stuck showing "Motion Detected" or "No Motion," there are a few things you can try to get it to cooperate.
If you've tried these steps and your SmartSense Motion still isn't working, please contact our support team at email@example.com for...
The SmartSense Multi is an all-in-one contact sensor, temperature sensor, and accelerometer. If you've already removed the pull-tab and tried connecting the Multi to the Hub, you're going to have to connect it manually.
First, you need to reset the Multi.
Next, put your hub in join mode by tapping the (+) icon then selecting "Connect New Device."
If you're still having issues, please contact firstname.lastname@example.org for...
If your SmartSense Multi is stuck in a particular state, there are a few things you can do to correct it:
If these steps don't fix the issue, please contact email@example.com for...
In most cases, there are a few simple steps you can perform to fix crashing issues with the SmartThings Android app.
In most cases, your app will be able to load now without issue. It's worth noting that if you were previously logged in to the app you'll have to log back in at this point.
Depending on the Android version you're using, or even who manufactured your phone, these steps might vary slightly. If you can't find or access the "Application Manager," try "Apps" or feel free to contact firstname.lastname@example.org for assistance.
If these steps do not work, try uninstalling and re-installing the SmartThings mobile app. If you still run into trouble, please contact email@example.com for...
Yes. We believe in a "Cloud First" approach, and that requires a persistent Internet connection for normal...
The SmartThings Hub is the brain that turns your world into an internet of things. Your SmartThings Hub provides connectivity to other SmartThings, third party devices, and the SmartThings cloud via an Ethernet cable. This micro-USB powered station currently supports ZigBee, Z-Wave and IP-accessible devices. The SmartThings Hub is intended for indoor use only.
Its overall size is 4.3" x 5.6" x 1.3". Its power source is a micro-USB port - a 6' cable and power adapter are included with the Hub.
You can download the SmartThings Hub User Guide.
The SmartThings SmartPower Outlet is a pluggable outlet that can be used to control plug-in appliances and lights. The SmartPower Outlet works as a range extender for your other devices and is intended for indoor use...
The SmartThings SmartSense Motion is an infrared motion detector that can be wall mounted or placed on a shelf. It generates alerts when a person or large animal is detected with about 20 feet and can be used to trigger different events when someone walks by. The SmartSense Motion is a great home security tool. Use it to receive a text message or push notification when someone approaches your door or to set up security lights. Or use the device to automatically turn on a light when your child gets out of bed at night. The SmartSense Motion can be powered by either two AA batteries or micro-USB. The SmartSense Motion is intended for indoor use only.
The SmartThings SmartSense Multi is a mutli-use device that combines a temperature sensor, an accelerometer (providing indication of mounting angle, vibration and movement), and an open/closed contact sensor for doors, windows, and more.
Know the temperature in any room or location. Place it on a garage door to know if the door is open or closed. Place your SmartSense Multi on a safe or other secure item and know if it is jostled or moved. The Multi can be mounted on flat surfaces using the included adhesive tape and is intended for indoor use only.
The SmartSense Presence is a keychain-sized device that tracks the comings and goings of loved ones and pets. The SmartSense Presence tag will generate "away" and "returned" events when it is moved in and out of range of the SmartThings Hub. Depending on the construction of your home and location of the hub, that distance could be anywhere from 50 to 150 feet.
Place the SmartSense Presence in a car and receive alerts when the car leaves or returns. Place it on a pet's collar to get notified when the pet leaves the yard or goes on a walk with the dog walker. Automatically turn the lights on when you enter your house or turn the TV off when you leave. Although the SmartSense Presence can be used outside, it should not be exposed to moisture.
The SmartSense Multi is equipped with an internal temperature sensor to help you monitor and control local temperatures. If you would like to change the units your Multi reports the temperature in from Fahrenheit to Celsius, follow these steps:
Your SmartSense Multi should then take a new temperature detection event before the values in your event feed are adjusted. If this does not work, please contact mailto:firstname.lastname@example.org for...
To change the sound your smartphone makes when SmartThings sends you a push notification, follow the steps below:
Please note that the option to change the SmartThings notification sound currently exists only for Android...