Why isn't my app asking me for a welcome code?

When you receive your Hub, there will be a card in the box with a unique six-digit welcome code on it that you will use to activate your Hub. To activate your Hub, first make sure it's plugged in both via micro USB and Ethernet cable.

If you're getting started for the very first time, the app should walk you through what to do. But if you downloaded the app before you got your Hub just to check it out, you might not be prompted to enter your six-digit welcome code when you try to activate your hub. In this situation, follow these steps:

  1. Open the left menu by tapping the icon on the top left
  2. Tap the gear icon next to the name of your location ("Home" for instance)
  3. Scroll down and choose "Connect a Hub Now"
  4. Enter a name for your hub
  5. Enter your welcome code
  6. Select "Create New Hub"
  7. If you're still having trouble, please send an email to support@smartthings.com.

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