The current version of the SmartThings Hub requires a persistent Internet connection in order to communicate with the SmartThings Cloud. Your hub must be connected via Ethernet and micro-USB in order for your hub and connected devices to function properly.
In the event that your Internet connection cuts out, or your SmartThings Hub loses power, your hub and Things will not be controllable until the connection/power is restored.
In the long-term, we do hope to implement some level of local control between the SmartThings Hub and connected devices.
Please visit Contact Us and select your state of residence to view the contact information for your area.Contact Us
Get free electricity in Texas with our Free Power Weekends plan. No electric provider in Texas offers more free weekend hours!*Learn More
Pay your bill the way you want: online, in person, by phone, or through the mail. Or, sign up for Auto Pay and never miss a payment again.Pay Your Bill
You can trust our experienced electricians, plumbers, and HVAC technicians to deliver the assistance you need.Learn More
The Direct Energy Learning Center is your trusted source for a wide range of home-related topics such as energy efficiency, energy safety tips, weather preparedness, and moreLearn More
From energy efficiency tips, recipes, and décor, to home maintenance or weather preparation, Direct Energy has content to enrich your everyday life.Read More