Frequently Asked Questions

Budget Pass FAQs

  • What is Budget Pass?

    The Budget Pass program allows you to pay a lower-cost charge managed through a third party in lieu of a deposit so that you can start your electricity service more easily with less upfront cost. Learn more about Budget Pass: How...

  • Budget Pass Payment

    How do I pay the Budget Pass? You can pay the Budget Pass anywhere you can pay a deposit. Click here for a list of payment options. Is Budget Pass refundable? Unlike a deposit, this payment is non-refundable. Will the...

  • Why does Direct Energy provide a Budget Pass?

    We value convenience and satisfaction for our customers, and we always strive for a seamless and worry-free experience. We believe in providing you with flexible options when enrolling for one of our plans so you can start enjoying...

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