Who can I talk to if a member of my household is on life support or requires critical care?

If you or a member of your household are on life support or require electricity for critical care, you can have your TDSP prioritize your home for reconnection if you ever experience a disconnection due to a weather event.

Here is what you'll need to do:

  • Download the Critical Care Form. It is available here in English and Spanish.
  • Bring this to your physician. They will fill it out for you and fax it to your TDSP (Transmission and Distribution Service Provider, also known as your utility company). The TDSP fax numbers are on top of Page 1 of the Critical Care Form.

Important: your physician should fax the form to your TDSP, NOT Direct Energy. Your TDSP maintains that list and verifies your Critical Care status, and then will contact Direct Energy on your behalf so that we can note the status on your account.

If you need more information on how to get your service address place on the Critical Care list maintained by the TDSP for your residential area, our Customer Care representatives can be reached at 1-888-305-3828 and are available to assist you Monday – Sunday from 7:00 a.m. to 10:00 p.m. CST.

Learn more about your TDSP and what they do.

Want to contact a customer care representative?

Please visit Contact Us and select your state of residence to view the contact information for your area.

Contact Us