Who can I talk to if a member of my household is on life support or requires critical care?

If availability to electricity is necessary to survival for someone in your household, Direct Energy needs to know.

Here is what you'll need to do:

Important: your physician should fax the form to your TDSP, NOT Direct Energy. Your TDSP maintains that list and verifies your Critical Care status, and then will contact Direct Energy on your behalf so that we can note the status on your account.

If you need more information on how to get your service address place on the Critical Care list maintained by the TDSP for your residential area, our Customer Care representatives can be reached at 1-888-305-3828 and are available to assist you Monday – Saturday from 7:30 a.m. to 8:00 p.m. CST.

Learn more about your TDSP and what they do here.

Want to contact a customer care representative?


Please visit Contact Us and select your state of residence to view the contact information for your area.

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