General Information FAQS for Texas
General Information FAQs
How can I apply for a load designation?
Notice – Certain customers may be eligible to apply for the following designations based on the nature of the business: Critical Load Public Safety Customer: A non-residential customer for whom electric service is considered...
What types of customers do you do business with?
We provide energy supply to small businesses of all types, including government entities, schools, commercial real estate, healthcare, manufacturers, retail, and food and beverage.
Are there penalties for switching to Direct Energy?
The Public Utility Commission (or other governing body for utilities) in your state or province, and your local utility/local distribution company, support the opportunity for businesses to choose their energy supplier–and...
Will I need to change my existing equipment to become a Direct Energy business customer?
No. There is no need for any physical modifications to your facility or meter to receive electricity/natural gas supply from us. Delivery of your electricity/natural gas will continue through the same transmission and distribution...
Will I lose service if I switch to Direct Energy?
You should not lose service if you switch to service with us from your utility or another supplier. Direct Energy Business works closely with your local utility or supplier to coordinate the date you begin service with us and...
When will my service with Direct Energy begin?
Your Direct Energy sales representative will be able to help you determine your start date. The date you sign your contract and your current meter read cycle will factor into what your actual start date will be. Typically, it...
I'm a current Direct Energy business customer. How do I log in to my online account?
Texas business customers: log in to your online account here. Northeast business customers: log in to your online account here.
How do I know if I'm a small or a large business?
To determine whether you're a small business, we use a general building size guideline of 10,000 square feet or less. We generally classify large businesses or enterprises as those that have a building size of more than 10,000...
What can Direct Energy offer my business?
At Direct Energy, we use our expertise in the energy marketplace to provide straightforward guidance related to your electricity, gas and other energy needs. In addition, with a dedicated team of sales professionals and an in-house...
What makes Direct Energy different from my utility company?
Both Direct Energy and your local utility company supply electricity and/or natural gas to retail customers like you. The difference is that Direct Energy, as a competitive retail energy supplier, has more flexibility in purchasing...
What types of plans does Direct Energy offer?
We offer fixed-rate electricity and natural gas plans for small business customers in eligible service areas. You can enjoy a stable electricity or natural gas rate for 12, 24, 36 or 48 months. Please contact us at 1-888-782-2558...
I would like to request a quote for pricing, how do I do this?
For businesses with facilities that are sized 10,000 square feet or less: contact us at 1-888-782-2558 for Texas customers or 1-888-782-6888 for Northeast customers. For businesses with facilities sized more than 10,000 square...
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Want to contact a customer care representative?
Please visit Contact Us and select your state of residence to view the contact information for your area.
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