Notice – Certain customers may be eligible to apply for the following designations based on the nature of the business:
You can apply for the applicable designation, which affords certain protections. Please contact Direct Energy for more information. Critical Load Public Safety Customer and Critical Load Industrial Customer designations require you to complete an application with your TDU:
Please note that these statuses do not guarantee an uninterrupted, regular, or continuous power supply. If electricity is a necessity, the customer must make arrangements for on-site back-up capabilities or other alternatives in the event of loss of electric service.
Please visit Contact Us and select your state of residence to view the contact information for your area.Contact Us