Frequently Asked Questions

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• Online Account Manager

  • What information do I need to set up my Online Account Manager?

    If you have never set-up your online account manager previously, you will need to go here. You will need your zip code, local utility, commodity, and account number. You can find this information by looking at your latest b...

  • What are the Username and Password requirements for Online Account Manager?

    Your Username can be 8-25 characters in length, containing letters, numbers, and characters, but no spaces. Your Password can be 8-25 characters in length, containing letters, numbers, and characters, but no spaces.

  • How do I use One-Time Payment in Online Account Manager?

    For the easiest way to pay your Direct Energy bill, we recommend using the One-Time Payment feature. You only need to have your account number, zip code, and payment method ready. This includes credit card/debit card or ACH. You...

  • How Do I Use My Online Account Manager?

    You can pay your bill online by logging into your Direct Energy Online Account Manager by entering your User Name and Password anytime. You should have created a User Name and Password when you placed your order online. If...

  • How do I change my password, credit card, or email address on my account?

    How to Change Your Password: After logging into your Online Account Manager, go to Your Plan and Account Information. Click on the link below your username to change or reset your password, and follow the steps provided. How...