A Deferred Payment Plan (DPP) is a formal arrangement with you as our customer, allowing a you to pay an outstanding bill in installments.
You are eligible for a Deferred Payment Plan if you meet these criteria:
A DPP can only be set up for the entire balance. A DPP arrangement can be set up for two to five equal installments. The balance will show as a past due amount on the bill until the DPP is completed and paid in full. You are required to pay your normal monthly charges in addition to the agreed-upon DPP amount each month.
If you are interested in this payment option, please log into your online account or call Customer Service at 1-888-305-3828.
We're here to support our customers affected by the COVID-19 situation. If you're experiencing financial hardship at this time, the following options are available to you:
Please visit Contact Us and select your state of residence to view the contact information for your area.Contact Us