What are these new charges on my Texas electricity bill?

These are not "new" charges. The reason you now see them is because we have updated the line items on your bill to help clarify the charges that come from Direct Energy, and those that come from your local Transmission and Distribution Utility (TDU) – also known as your utility company. Our intent is to create a simpler, easier-to-read bill.

The TDU Delivery Charge is a mix of usage based fees as well as standard monthly fees. These fees are passed through to you without markup from your local TDU. They cover the cost for maintaining the wires and for distributing your electricity. TDU Delivery charges line item may fluctuate based on your usage, and if your local utility company increases or decreases their fees. We removed all delivery charges assessed by your local utility from your Energy Charge and then consolidated all delivery charges into one line item titled "TDU Delivery Charges." Because all distribution charges are now in one line item, the total amount may seem higher.

The PUC Assessment is a fee assessed by the Public Utility Commission of Texas (PUCT) and it has always been a part of your monthly price per kilowatt hour. This fee covers the cost of the administration of the PUC Regulatory Act. It is equal to 1/6 of 1 percent of the charges on your bill, excluding sales tax.

Want to contact a customer care representative?

Please visit Contact Us and select your state of residence to view the contact information for your area.

Contact Us

© 2018 Direct Energy. All Rights Reserved. PUCT Certificate No. 10040. Norton Secured