Frequently Asked Questions

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• How to Contact Direct Energy

  • How do I sign up for Direct Energy by phone?

    There are several ways to speak with a Direct Energy representative by phone in Texas: To sign up for Direct Energy services in Texas, please call 1-855-461-1926 To transfer your service to a new Texas service address, please...

  • How do I contact Direct Energy?

    You can contact Direct Energy in the following ways: Power to Go Prepaid 1-877-866-6601 Mon-Sat: 7:30am - 8:00pm CT ...

  • Who do I contact for questions regarding my electricity bill?

    Our Customer Care representatives are standing by to assist you with your electricity bill questions. Power to Go Prepaid 1-877-866-6601...

  • Who can I talk to if a member of my household is on life support or requires critical care?

    If you or a member of your household are on life support or require electricity for critical care, you can have your TDSP prioritize your home for reconnection if you ever experience a disconnection due to a weather event. Here...

  • What are the hours of operation for Direct Energy Customer Service?

    Our Customer Care representatives can be reached at 1-888-305-3828. Customer Service Hours: Mon-Sat: 7:30am to 8:00pm CT Sun: Closed You can also contact Direct Energy via social media at Facebook and Twitter! Customer Service...