Frequently Asked Questions

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• How to Contact Direct Energy

  • What are the hours of operation for Direct Energy Customer Service?

    Our Customer Care representatives can be reached at 1-888-305-3828 and are available to assist you Monday – Saturday from 7:30 a.m. to 8:00 p.m. CST. You can also contact Direct Energy via social media at Facebook and Twitter!...

  • Who do I contact for questions regarding my electricity bill?

    Our Customer Care representatives can be reached at 1-888-305-3828 and are available to assist you Monday – Saturday from 7:30 a.m. to 8:00 p.m. CST. You can also contact Direct Energy via social media at Facebook and...

  • How do I sign up for Direct Energy by phone?

    There are several ways to speak with a Direct Energy representative by phone in Texas: To sign up for Direct Energy services in Texas, please call 1-855-461-1926 To transfer your service to a new Texas service address, please...

  • Who can I talk to if a member of my household is on life support or requires critical care?

    If you or a member of your household are on life support or require electricity for critical care, you can have your TDSP prioritize your home for reconnection if you ever experience a disconnection due to a weather event. Here...

  • How do I contact Direct Energy?

    You can contact Direct Energy via social media at Facebook and Twitter! Customer Service representatives can answer your questions on both those social networks from 8am to 5pm CST Monday through Friday. Our Customer Care representatives...