If you are disconnected because of a past-due balance, you can have your power reconnected by paying your past-due balance in full. You can also call Direct Energy Customer Service at 1-855-461-1926 to request a Payment Arrangement for your past-due balance.
If you are disconnected because of technical difficulties with the electric grid in your area, you will have to contact the Transmission & Distribution Service Provider (TDSP, also known as the utility company) for your area for more information.
If you have a traditional analog meter, please be advised that it can take 24-48 hours for your power to be reconnected, depending upon the workload of the TDSP technicians. If you have a digital Smart Meter, it can take only a few hours for your power to be reconnected, but it still does depend upon the workload of the TDSP technicians. If there are complications such as lack of signal to your meter, it could take 24-48 hours to reconnect power.
In either case, you can call the TDSP for your area to obtain an estimated time frame in which your power will be reconnected. This information can be found on your Direct Energy bill and is provided below by area.
Houston and Surrounding Area
Dallas/Fort Worth and Surrounding Areas
Please visit Contact Us and select your state of residence to view the contact information for your area.Contact Us