My electricity was turned off. How can I get it reconnected?

If you have been disconnected due to non-payment of your electric bill, please contact our Customer Care center at 1-855-461-1926. Service will be reconnected once you have paid your outstanding balance in full.

For payments received between 8:00 a.m. and 7:00 p.m. on a business day, Direct Energy will send a reconnect order to the local Transmission and Distribution Utility (TDU, also known as your local utility), who will reconnect service no later than the close of the next business day. The TDU must have access to the meter in order to reconnect service.

Note: A premium charge may be applied by the TDU to turn on your meter outside of normal business hours.

If your disconnection is not related to a non-payment issue, please contact your TDU:

Houston and Surrounding Area

Dallas/Fort Worth and Surrounding Areas

South Texas

West Texas

Want to contact a customer care representative?


Please visit Contact Us and select your state of residence to view the contact information for your area.

Contact Us

© 2019 Direct Energy. All Rights Reserved. PUCT Certificate No. 10040. Norton Secured