How do I delete a credit card/debit card or bank account from my account?
To delete a credit card/debit card or bank account from your account, please follow these instructions:
- Login to your Direct Energy Online Account Manager (www.DirectEnergy.com/Account).
- Hover over the Billing & Payments tab and click Payment Methods.
- Click the radio button for the payment method that you want to delete and click the delete button.
- A pop-up box will appear asking you to confirm that you really want to delete the form of payment from your account.
- Select OK to confirm or Cancel if you want to go back to the Manage Payment Methods screen.
Want to contact a customer care representative?
Please visit Contact Us and select your state of residence to view the contact information for your area.