Why do I need to have a valid e-mail address or text capabilities?

Depending on your preferred communication method, you will receive daily notifications about your usage and account balance over text or email. These are the communications you can expect:

  • You will receive a message via text or email with your Payment Number.
  • Once you make your first payment, you will get a payment confirmation via text or email.
  • Once your service begins, your smart meter keeps track of your energy usage and we inform you daily regarding your usage and account status.
  • When your balance gets low, we send you a message via text or email telling you it is time to add money to your account to maintain a positive balance.

You can always make a payment at any time by logging into your Online Account Manager.

Want to contact a customer care representative?

Please visit Contact Us and select your state of residence to view the contact information for your area.

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