Frequently Asked Questions

Reduce Your Use Rewards FAQs

  • What is a Peak Event?

    Occasional storms, heat waves, and cold fronts as well as periodic power plant repairs and maintenance, have the potential to affect supply and demand for electricity. When demand is high and supply is short, power interruptions...

  • How will I be notified of a pending Peak Event?

    Once a Peak Event has been declared, Direct Energy will contact customers through a variety of means: E-mails or text messages Online Account Manager messages To confirm your enrollment, you can log into your Direct Energy...

  • How can I be removed from Direct Energy's Reduce Your Use Rewards Program?

    The Reduce Your Use Rewards program is voluntary and there are no penalties to be removed from the program with Direct Energy. You can call login to your Online Account Manager to see removal options or call Customer Service at...

  • What are the Details of the Reduce Your Use Rewards Program?

    With the Reduce Your Use Rewards program, customers can save 10 percent on a monthly bill following an Peak Event. The Direct Energy Reduce Your Use Rewards program is designed to help limit electricity use during the high demand...

  • What is the Reduce Your Use Rewards Program?

    Texas customers are automatically enrolled in the Reduce Your Use Rewards Program. If you choose to participate, you can save 10 percent by reducing your energy usage during a Peak Event. The Direct Energy Reduce Your Use Rewards...

  • What are Peak Hours in Texas?

    Electricity usage fluctuates constantly due to weather conditions, commercial and industrial business hours and residential electricity usage. During the summer months, demand is usually greater as electricity is used to cool...

  • How do I participate in a Peak Event?

    Participating is voluntary and simple - you simply need to reduce your energy usage when a Peak Event is called on a summer day. If you reduce your usage, you are helping help offset the demand for electricity during periods of...

  • Am I eligible for the Reduce Your Use Rewards?

    You're eligible to participate in the Reduce Your Use Rewards program if you are a current Direct Energy customer, live in Texas, have a smart meter, and are serviced by either Oncor, Centerpoint, AEP Central, or AEP North. You...

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