How do I transfer my Direct Energy service to a new address?

You can transfer your existing Direct Energy service online quite easily. First, you will need to log into your Online Account Manager with your Username and Password. Once you've logged in, the "Transfer Service" link should be on the top navigation menu. When you click that link, you will be asked to provide the following information:

  1. What date would you like to stop service at your old address?
  2. What date would you like to start service at your new address?
  3. What is your new address?

When you click the button to confirm your transfer information, you will be presented with a range of plan options and the current rates for those plans in your new service area.

If you are not able to process the transfer online, or if you do not see the "Transfer Service" link or the plan option you would prefer, please call Customer Service at 1-888-305-3828 so that a representative can assist you.

Want to contact a customer care representative?

Please visit Contact Us and select your state of residence to view the contact information for your area.

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