If there is an outage at your home or business or if there is trouble with the power lines, poles, and/or meters, the utility company for your area will respond to these concerns and will continue to provide any/all services necessary to maintain electricity service. This is true no matter which Retail Electric Provider (REP) you choose for your home or business.
If there is an outage at your home or business that is related to a past-due balance, please call Direct Energy Customer Service at 1-855-461-1926 to speak with a representative for assistance.
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