Frequently Asked Questions

General Questions FAQs

  • If I switch electricity suppliers, will my reliability be affected?

    By law, the local utility company is not allowed to provide different care levels to customers who have chosen an alternate supplier. You will continue to receive the same level of delivery quality, emergency response, and meter...

  • What is a Smart Meter?

    A Smart Meter reads your usage in more detail than a conventional meter. The advanced meter communicates usage information via radio frequency back to the local utility for monitoring and billing purposes, called telemeter, so...

  • What is the role of my local utility company?

    Your local utility company delivers the electricity that flows into your home. The utility company is responsible for the lines, poles, pipes, meters, power outages, repairs, and other issues with how energy gets to your home....

  • What is Renewable Energy?

    Also known as Green Energy, Renewable Energy is electricity generated by naturally sustainable fuel sources instead of being generated from fossil fuels (coal, natural gas, etc.) or nuclear technology. Examples of renewable energy...

  • What kind of energy sources does Direct Energy use?

    Direct Energy purchases power generated from a variety of sources including natural gas, coal, and nuclear. For our customers who choose a green plan or the "Make It Green" option, we purchase Renewable Energy Credits (RECs)...

  • What is the difference between Direct Energy and my local utility company?

    Direct Energy and your utility work together to provide services for your specific area. Direct Energy is a retail, or competitive, electric and natural gas provider. If you live in a deregulated area, you are able to shop for...

  • What is an ESI ID?

    ESI stands for "electrical service identifier." An ESI ID number is the physical address where you receive your electricity. In order to track the electricity used by your home, electric companies use a special meter identification...

  • I think my identity was used to set up an account at Direct Energy. What can I do?

    If you suspect you are the victim of identity theft or think your identity has been stolen and used to set up an account with Direct Energy, we're here to help. You can read more about our commitment to identity theft protection...

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