You may be eligible to have Direct Energy waive the deposit requirement if you meet one of the following criteria:
65 or older
If you are 65 years of age or older, please send us a copy of your (or your spouse's) driver's license or state ID. You must not have any overdue electricity payments.
Victim of domestic violence
If you are a victim of domestic violence as recognized by the Texas Council on Family Violence, you can send us a completed and signed certification letter from the Texas Council on Family Violence to confirm your status.
Letter of credit
If you have been a residential customer of any retail electric provider or an electric utility within the last two years and were not late paying a bill more than once in the last 12 months, please contact your current electricity provider to provide a letter of credit on your behalf.
Letter of guarantee
A letter of guarantee is a letter from someone who is already a current Direct Energy customer in good standing and who will act as a guarantor for your Direct Energy account.
If you are considered medically indigent as certified by a government entity or government-funded energy assistance program provider and physician, please provide us with documentation.
You feel that the information received from the consumer credit reporting agencies listed below is incorrect or has been revised to meet our requirements for service.
For any of the situations above, you can send us your information by:
Attn. Deposit Waiver
P.O. Box 180
Tulsa, OK 74101-0180, United States
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