You may be eligible to have Direct Energy waive the deposit requirement if you meet one of the following criteria:
62 or older
If you are 62 years of age or older, please send us a copy of your (or your spouse's) driver's license or state ID. You must not have any overdue electricity payments.
Victim of domestic violence
If you are a victim of domestic violence as recognized by the Texas Council on Family Violence, you can send us a completed and signed certification letter from the Texas Council on Family Violence to confirm your status.
Letter of credit
If you have been a residential customer of any retail electric provider or an electric utility within the last two years and were not late paying a bill more than once in the last 12 months, please contact your current electricity provider to provide a letter of credit on your behalf.
Letter of guarantee
A letter of guarantee is a letter from someone who is already a current Direct Energy customer in good standing and who will act as a guarantor for your Direct Energy account.
If you are considered medically indigent as certified by a government entity or government-funded energy assistance program provider and physician, please provide us with documentation.
For any of the situations above, you can send us your information by:
Attn. Deposit Waiver
P.O. Box 180
Tulsa, OK 74101-0180, United States
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