How do I get a New Occupancy Statement (NOS) form?

You might need a New Occupancy Statement (NOS) form if your new premise has a Switch Hold. A Switch Hold is placed on a premise by a Retail Energy Provider (REP) (with customer's consent) for an outstanding bill or by the Transmission and Distribution Service Provider (TDSP, or utility company) due to meter tampering. In the event of a Switch Hold, a New Occupancy Statement is part of the documentation you need to provide as proof that you are the new occupant on the premise and are not associated with the previous occupant.

If there is a Switch Hold issue during your enrollment process, it is possible the previous occupant left without fulfilling outstanding debt. To have a switch hold removed, follow these steps:

1. Download a New Occupant Statement (NOS).
2. Attach one of the following documents:
   • A photocopy of a signed lease agreement (in its entirety) in your name
   • A notarized Affidavit of Landlord
   • Closing documents in your name for purchase of the property
   • A utility bill (gas, electric or water)in your name dated within the last two months from a different service address
3. A certificate of occupancy or other comparable document establishing residency (subject to approval by your TDSP)

Please note that the name on the additional documentation provided must match the name and signature on the New Occupant Confirmation Form.

4. Send us your documents using one of the following methods:
   • Email to: enrollment.exceptions@directenergy.com. We highly recommend e-mail for faster processing.
   • Fax to: 1-866-814-3021
   • Mail to:
     Enrollment Exceptions
     6502 South Yale Avenue #300
     Tulsa, OK 74136
     Please allow up to 5 additional business days for us to receive your documents by mail.

Contact Us

We're here to help. If you have further questions, please feel free to contact us via chat or by phone.

Read more about switch holds on our Switch Holds FAQs.