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Still Need Help?

If you couldn't locate the appropriate question or the answer you needed in the FAQ section, we can still help. The list of links below provides phone numbers you can call for other customer service needs, including residential and business service with Direct Energy and reporting a power emergency in your area. In case of power outage or gas leak, please contact the local utility company for your area.

Home Services

Direct Energy Protection Plans


Benjamin Franklin


Mister Sparky


One Hour Heating & Air Conditioning



Residential Energy, Corporate

Direct Energy
12 Greenway Plaza Suite 250
Houston, TX 77046

Home Services

Direct Energy
80 Allstate Parkway
Markham, ON L3R 6H3

Small Business Energy & Large Business Energy

Direct Energy
1001 Liberty Avenue, 12th Floor
Pittsburgh, PA 15222


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