Direct Energy Invests $500,000 to Support Albertans in Times of Financial Crisis

Partnering with United Way to Establish Utility Assistance Program

Calgary, Alberta, Canada (May 31, 2017) – Strongly committed to Alberta, Direct Energy is proud to partner with the United Way of Calgary and Area and the Alberta Capital Region to provide utility related bill payment assistance to Albertans experiencing a financial crisis.

The United Way's new Direct Energy Emergency Fund furthers our support of vulnerable Albertans. It provides a helping hand for hundreds of families, and reduces the risk of them falling deeper into debt due to utility bills in arrears or disconnection notices.

"With almost one million Alberta customers, we understand the financial challenges many families are facing. We wanted to help those who need it most," said Tanis Kozak, Vice President and General Manager, Canada, Direct Energy. "By partnering with the United Way, we are confident that the new Direct Energy Emergency Fund will deliver much-needed financial relief for families struggling with their basic needs, including their natural gas and electricity bills."

"In 2016, the United Way of Calgary and Area experienced a 14% increase in requests for basic needs funding," said Karen Young, United Way CEO. "This investment by Direct Energy will directly support our most vulnerable and help provide them the financial resources to avoid further crisis."

Direct Energy's three-year funding commitment of $500,000 will be available to Albertans served by the United Way of Calgary and Area and the Alberta Capital Region.

Effective today, any Albertan living in the Calgary area may contact 211 to speak with a case worker to determine eligibility. The fund will be available to Albertans in the Capital Region in late June 2017.

Disconnected or pending disconnected utilities are not a specific requirement.

All requests for individual assessment and assistance should be directed to 211 or www.ab.211.ca.

For further details about the Fund, please visit www.directenergy.com/alberta/emergencyfund.

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About Direct Energy:

Direct Energy is one of North America's largest energy and energy-related services providers with nearly five million residential and commercial customers. Direct Energy provides customers with choice and support in managing their energy costs through a portfolio of innovative products and services. A subsidiary of Centrica plc (LSE: CNA), one of the world's leading integrated energy companies, Direct Energy operates in 50 U.S. states plus the District of Columbia and 10 provinces in Canada.

For further information, please contact:
Wendy Tynan
(403)776-2206
wendy.tynan@directenergy.com

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