Move Your Service - Ontario | Direct Energy
Moving

Moving?


How to notify us when you move.

We're packed and ready to move with you. All you have to do is let us know where you're going – and your Direct Energy service will be there waiting.

Home Services

By Phone:

1-800-266-3939

By Mail:
Direct Energy Home Services
80 Allstate Parkway
2nd Floor
Markham, Ontario L3R 6H3

Electricity & Natural Gas

By Phone:

1-800-348-2999

By Mail:
Direct Energy
Attn: Customer Retention
P.O. Box 5200
Markham Industrial Park
Markham, Ontario L3R 2P2

Important Information

If you're contacting us by mail, please include:

  • Your full name
  • Your new phone number
  • Your current address
  • Your new address
  • Your account number
We'll take care of the rest before you've unpacked the boxes.