How to notify us when you move.

We're packed and ready to move with you. All you have to do is let us know where you're going – and your Direct Energy service will be there waiting.

Home Services

By Phone:


By Mail:
Direct Energy Home Services
80 Allstate Parkway
2nd Floor
Markham, Ontario L3R 6H3

Electricity & Natural Gas

By Phone:


By Mail:
Direct Energy
Attn: Customer Retention
P.O. Box 5200
Markham Industrial Park
Markham, Ontario L3R 2P2

Important Information

If you're contacting us by mail, please include:

  • Your full name
  • Your new phone number
  • Your current address
  • Your new address
  • Your account number
We'll take care of the rest before you've unpacked the boxes.