We Are Happy To Be of service to our Ontario Customers.

If you have questions about your Direct Energy contract or Energy charges on your bill. You can contact us via:

  • Phone: 1-800-348-2999
  • Fax: 1-877-663-6611
  • Email: customer.inquiry@directenergy.com
  • Regular Mail:
  • Direct Energy
  • Customer Support
  • P.O. Box 5200 Markham Industrial Park
  • Markham, ON L3R 2P2

For frequently asked questions or to send us a message:

Customer Support
Direct Energy Home Services in Ontario is now EnerCare Home Services. Learn More

About Enercare

Comfort. It can mean different things to different people. What it means to us is always ensuring your home and business are just the way you like it. Cool when it's hot outside. Warm when it's cold outside. And with all the hot water you need to keep your day running smoothly.
Learn more.

Need Natural Gas? We can Help!

Direct Energy offers excellent fixed rates for your Hamilton natural gas needs. Check out our plans to see how we can become your home energy provider.

Learn More.