Cooling Protection Plan

Cooling Protection Plan

Safeguard your equipment

Parts and Labour Protection – breakdown coverage for your Air Conditioner

Cooling Protection Plan – $12.99/mo#.

A breakdown always happens when you least expect it and can be very costly. A faulty fan motor replacement alone can cost an average of $697^. Don't be caught off guard!

Protect your AC from unexpected expensive breakdowns


Cooling Protection Plan Includes:

  • Unlimited number of service calls
  • 365/24/7 Support center to take your calls
  • Access to 700 highly trained, licensed technicians
  • Same Day Service – Just call by 5pm and we'll be there as fast as the very same day!**
  • After-hours/weekend repairs at no extra cost to you


  • Electric powered Central Air Conditioners
  • Any make, model or year
  • Plan provides cover for all parts within the Cooling Unit casing, subject to the exclusions below
  • Replacement of your thermostat

Exclusions (For eligible cooling units)

  • Parts & Labour responsibility for compressor unit or condenser coil is limited to $500 per year of coverage
  • Ancillary Equipment such as Furnaces, Humidifiers and Air Cleaners
  • Cost of refrigerant recovery, vacuuming & refill


Please read the full Terms and Conditions (PDF)

# We reserve the right to change or cancel offer at any time without prior notice. Certain terms and conditions apply. The price of $12.99/month+ HST reflects a $2/month discount for the first twelve (12) months on the Plan after which time the monthly charge will automatically increase back to $14.99/month + HST. Our annual total parts and labour responsibility is limited to a maximum retail value per year of $500 for cooling compressor unit or condenser coil repairs. Refrigerant recovery, vacuuming, and refill not included. Cannot be combined with any other offer. Offer not available to existing Cooling Protection Plan customers. You must sign up for a one-year commitment, regardless of the method of payment and it will be renewed on a yearly basis. You may cancel your Plan without penalty by providing notice within 10 days after your Plan renewal date. Coverage is subject to the exceptions in the Plan Terms and Conditions. Prices are subject to change as set out in the Plan Terms and Conditions. See details at DirectEnergy.com/Terms. ^ Price is estimated and may vary depending on equipment type and model.
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Protection Plan
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