Heating Protection Plan

Heating Protection Plan

Safeguard your equipment

Don't be caught in the cold!

Heating Protection Plan - $16.99/mo.

A breakdown always happens when you least expect it and can be very costly. A faulty ventor motor replacement alone can cost an average of $797^.

Our Plan Includes:

Parts & Labour Protection – Breakdown Coverage for your Furnace/Boiler with no annual claim limits.

  • Unlimited number of service calls
  • 365/24/7 Support center to take your calls
  • Access to 700 highly trained, licensed technicians
  • Same Day Service - Just call by 5 pm and we'll be there as fast as the same day.**
  • After-hours/weekend repairs at no extra cost to you


  • Natural gas Furnaces, Boilers, Space Heaters, Air Handlers & Primary Heat Source Fireplaces
  • Any make, model or year
  • Plan provides cover for all parts within the Heating Unit casing, subject to the exclusions below
  • Replacement of your thermostat

Exclusions (For eligible heating units)

  • Heat Exchanger (furnace), Heating Coil (air handler), Heating Sections (boilers)
  • Ancillary Equipment such as Air Conditioners, Humidifiers and Air Cleaners
  • Parts exterior to the Heating Unit Casing

Please read the full Terms and Conditions (PDF)

** Available to Direct Energy's Heating Protection Plan customers whose equipment is not operational (i.e., no heating). On average, Direct Energy attends to furnace non-operational calls 90% of the time on the same day. ^ Price is estimated and may vary depending on equipment type and model. You need Adobe Acrobat Reader to open these PDF documents. You can download the software for free.
Protection Plan
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