Heating Protection Plan

Heating Protection Plan

Safeguard your equipment

Don't be caught in the cold!

Heating Protection Plan - $12.99/mo.*

A breakdown always happens when you least expect it and can be very costly. A faulty ventor motor replacement alone can cost an average of $797^.

Our Plan Includes:

Parts & Labour Protection – Breakdown Coverage for your Furnace/Boiler with no annual claim limits.

  • Unlimited number of service calls
  • 365/24/7 Support center to take your calls
  • Access to 700 highly trained, licensed technicians
  • Same Day Service - Just call by 5 pm and we'll be there as fast as the same day.**
  • After-hours/weekend repairs at no extra cost to you


  • Natural gas Furnaces, Boilers, Space Heaters, Air Handlers & Primary Heat Source Fireplaces
  • Any make, model or year
  • Plan provides cover for all parts within the Heating Unit casing, subject to the exclusions below
  • Replacement of your thermostat

Exclusions (For eligible heating units)

  • Heat Exchanger (furnace), Heating Coil (air handler), Heating Sections (boilers)
  • Ancillary Equipment such as Air Conditioners, Humidifiers and Air Cleaners
  • Parts exterior to the Heating Unit Casing

Please read the full Terms and Conditions (PDF)

* Certain terms and conditions apply. Offer is not available to existing Heating Protection Plan customers. The price of $12.99/month + HST reflects a $4.00/month discount for the first twelve (12) months on the Plan after which time the monthly charge will automatically increase back to $16.99/month + HST. Must sign up for a one-year commitment, regardless of the method of payment and will be renewed by Direct Energy on a yearly basis. You may cancel your Plan without penalty by providing notice within 10 days after your Plan renewal date. Coverage is subject to the exceptions in the Plan Terms and Conditions. Prices are subject to change. ** Available to Direct Energy's Heating Protection Plan customers whose equipment is not operational (i.e., no heating). On average, Direct Energy attends to furnace non-operational calls 90% of the time on the same day. ^ Price is estimated and may vary depending on equipment type and model. You need Adobe Acrobat Reader to open these PDF documents. You can download the software for free.
Protection Plan
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