We Are Happy To Be of service to our Ontario Customers.

If you have questions about your Direct Energy contract or Energy charges on your bill. You can contact us via:

  • Phone: 1-800-348-2999
  • Email: customer.inquiry@directenergy.com
  • Regular Mail:
  • Direct Energy
  • Customer Support
  • P.O. Box 5200 Markham Industrial Park
  • Markham, ON L3R 2P2
Direct Energy Home Services in Ontario is now EnerCare Home Services. Learn More

About Enercare

Comfort. It can mean different things to different people. What it means to us is always ensuring your home and business are just the way you like it. Cool when it's hot outside. Warm when it's cold outside. And with all the hot water you need to keep your day running smoothly.
Learn more.

Enjoy Price Stability for Your Toronto Electricity Needs

Lock in one of our fixed-rate plans now and start enjoying a steady monthly rate. Direct Energy's fixed price protection can help you control your natural gas expenses and power your home.

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We're Dedicated to Serving You

As a thank you to our customers for relying on us to provide their home service and electricity, Direct Energy annually invests more than $1 million every year to better develop our training facilities and programs. It's part of our ongoing mission to bring our customers exceptional service at affordable prices.