Renew Your Service with Direct Energy

Keeping your service with us is simple. Just login to your Online Account Manager and select the plan that works for you and your family.

Renew Your Direct Energy Service Today

By keeping your Direct Energy service you will continue to enjoy:

24/7 Account Access: Access your Online Account Manager anytime and have access to all your account information right at your fingertips.

Easily Manage Your Energy Usage Online: Take control of your energy usage & save money on your bill every month by tracking what you use each day, week and month, all directly through your Online Account Manager.

Easy Payment Options:
  • By Fax
  • By Email
  • By Mail

How does it work?

If your contract is about to expire, or you are on a variable-rate plan, you can easily switch to a fixed-rate plan with Direct Energy online:

  • Log into your Online Account Manager with your User Name and Password.
  • Hover over the "Account Management" icon in the top navigation menu and click the "Renew My Service" or "Switched to Fixed" link.
  • You will be presented with a range of plan options and the current rates for those plans in your area.
  • Choose the plan you like and follow the instructions for renewing.

How do I know when it's time to renew my plan?

Direct Energy contacts customers on a fixed-rate contract plan with plan renewal information as early as 90 days before the contractual expiration of your current contact.

How can I renew my service by phone

Call us toll-free at 1-888-305-3828.

If I am moving to a new address, how do I renew my service?

If you are moving to a new home, you will need to submit a transfer of service for your new address. You can easily transfer your service online or by calling the call center.

  • Transfer online. Be sure to have your new service address and the dates for stopping service at your old location and beginning Direct Energy service at your new location.
  • Call us toll-free at 1-888-305-3828.

© 2017 Direct Energy. All rights reserved. Direct Energy and the Lightning Bolt design are registered trademarks or trademarks of Direct Energy Marketing Limited in the United States and/or Canada used under license, as applicable. Products and services vary depending on region or market. Norton Secured