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Welcome to Direct Energy
Looking for Bounce Energy? You're in the right place!
We're really happy to announce that Bounce Energy Texas is now Direct Energy. You can take comfort knowing that one of the largest energy and home services companies in North America is on your side and ready to take care of your home energy needs in Texas.
Direct Energy acquired Bounce Energy in 2013, and recently we felt we could better serve our customers in Texas under the Direct Energy brand.
Shopping for Electricity?
Online Account Manager
Our Online Account Manager is available 24/7 to help you manage your account anytime, anywhere on any device. It's your one-stop shop for making a payment, viewing past bills, and more:
- Pay Your Bill
- View Past Bills
- Manage Payment Methods
- Enroll in Auto Pay
- Renew Your Plan
- Transfer Your Service
Pay Your Bills
We’ve got lots of options for you to pay your bill:
- One-Time Payment: Our fastest payment method!
- Mobile Wallet: Pay your bill from your iPhone or Android.
- Pay via Alexa: You can pay your Direct Energy bill via our Alexa Skill.
Frequently Asked Questions
Visit our frequently asked questions on billing, outages, our services and more.
We're glad to help with any concerns you might have. If you have questions about your current Direct Energy account or previous Bounce Energy account, you can start a live chat below or call us at 1-888-305-3828 to speak with a helpful customer care representative.
Have a question about a plan or need help placing an order?
Call us: 1-855-461-1926
Hours: 7:00am-7:00pm CT Monday-Friday, 7:00am-4:00pm Saturday
