Welcome to Direct Energy

Direct Energy acquired Bounce Energy in 2013, and earlier this year, we felt we could better serve our customers in Texas under the Direct Energy brand.

Now, we can hear you saying, "How does this affect me?" And that's an important question, one we're more than happy to answer. Here's what you can expect:

• Your quality of service will not change with your move to Direct Energy.
• You will not lose power when your service is transferred to us.
• You may receive a letter from the Electricity Reliability Council of Texas (ERCOT) about Direct Energy taking over for Bounce Energy.
• Direct Energy will bill you each month, read your meters, and transmit energy to your home.

What Direct Energy Can Provide:

Simply put, this will be an upgraded energy experience for you! Check out all the offers and features you'll be able to get with Direct Energy:

• Electricity plan options offering free nights and free weekends
• Electricity plan options using renewable energy
• A customized Online Account Manager with energy-saving tools like Direct Your Energy
• Home Protection plans delivering professional help for the essential appliances and systems in your home like your HVAC system, electrical wiring, and plumbing

Just want to log into your Direct Energy account? Log in here.

We're glad to help with any concerns you might have. If you have questions about your current Direct Energy account or previous Bounce Energy account, you can start a live chat below or call us at 1-888-305-3828 to speak with a helpful customer care representative.