Direct Energy acquired Bounce Energy in 2013, and recently we felt we could better serve our customers in Texas under the Direct Energy brand.
Our Online Account Manager is available 24/7 to help you manage your account anytime, anywhere on any device. It's your one-stop shop for making a payment, viewing past bills, and more:
We’ve got lots of options for you to pay your bill:
Visit our frequently asked questions on billing, outages, our services and more.
We're glad to help with any concerns you might have. If you have questions about your current Direct Energy account or previous Bounce Energy account, you can start a live chat below or call us at 1-888-305-3828 to speak with a helpful customer care representative.