At Direct Energy we are committed to fraud prevention and detection. We understand the frustration of having your identity stolen. We know that you have spent valuable time and effort to determine the issue, and once we have received the required fraud documentation, we will complete an investigation and assist in resolving any accounts with our company as soon as possible.
If you believe you could be a victim of identity theft or your identity has been used to establish service with Direct Energy:
The following documents are required to begin an investigation. We understand that some companies do not require the same documentation, but at Direct Energy, once an account is determined fraudulent, we will remove your social security number from the account and instruct the collection agencies to remove any derogatory remarks regarding the account from your credit report.
Please send all required documents together by one of the following methods:
PO BOX 2349
HOUSTON, TX 77252-2349
About the ID Theft Affidavit
A working group composed of credit grantors, consumer advocates and the Federal Trade Commission (FTC) developed this ID Theft Affidavit to help you report information to many companies using just one standard form. It was designed to help simplify the process of correcting and restoring credit history of those unfortunate enough to have had their identity stolen. Direct Energy requires this completed affidavit to investigate and resolve a customer fraud claim. The information on the affidavit will enable Direct Energy to investigate the fraud and decide the outcome of your claim.
If you haven’t already done so, report the fraud to each of the three national consumer reporting agencies. Ask each agency to place a “fraud alert” on your credit report and send you a copy of your credit file for your review of potential other fraudulent entries.
Federal Trade Commission
The Federal Trade Commission (FTC) maintains the Identity Theft Data Clearinghouse – the federal government’s centralized identity theft complaint database – and provides information to identify theft victims.
The FTC collects complaints from identity theft victims and shares their information with law enforcement nationwide. This information also may be shared with other government agencies, consumer reporting agencies and companies where the fraud was perpetrated to help resolve identity theft related problems.
Identity Theft Data Clearinghouse
Federal Trade Commission
600 Pennsylvania Avenue, NW
Washington, DC 20580
Texas Attorney General