Power on Command 24

  • Lock in a fixed energy rate for two years*
  • Receive the all-new Echo Dot when you sign up!
  • Ask Alexa your account balance, track your usage, and more!**
11.8¢ /kWh
Power on Command 24 is rated 2.6 out of 5 by 5.
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Showing rate for: Houston
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Frequently Asked Questions

When will I receive my Amazon Echo Dot?

Please allow four to six weeks for your Amazon Echo Dot to arrive.

What is included in the rate?

The rate includes your energy price per kilowatt-hour (kWh), which stays the same for the length of your plan. The rate also includes charges that help deliver energy to your home, such as the base charge and delivery charges from your Transmission and Distribution Utility. Some of these charges are fixed and others depend on your usage. You can find your energy price per kWh and other charges in your EFL.

When will my service start?

When you sign up for an electricity plan, you will be able to choose the day you start service. You will usually be able to start service within seven business days.

What type of rate is this plan?

This plan is a fixed-rate plan. Fixed-rate electricity plans offer a stable energy price per kilowatt-hour (kWh) that will stay the same for the term length of your plan.

How do I sign up?

You can sign up by clicking the "order now" button above. If you are moving to a new address, just fill out your service address information for your new home. If you are switching providers, we will notify your current provider of your switch.

What is an Amazon Echo?

Amazon Echo devices are voice-controlled speakers designed entirely around voice – it's always ready, hands-free and fast.

Alexa is the brain behind Amazon Echo – just ask Alexa to play your favorite playlist, set a timer while cooking, switch your lights on and off, change your thermostat temperature, or even check your weather, just with your voice.

Now you can even interact with Direct Energy.

Energy at Your Command

Now you can manage your energy account without lifting a finger! With Direct Energy's Alexa Skill, you can ask Direct Energy to check your account balance, pay your bill, refer your friends, and manage your weekly and monthly energy usage. Get a usage breakdown from our insights tool to discover where you can conserve energy and save money.

Make a Payment

Check Your Balance

Refer A Friend

Manage Your Usage

What Can Alexa Do with Direct Energy?

We've taught Alexa a few actions so you can interact with us.

"Alexa, ask Direct Energy when my bill is due."
"Alexa, ask Direct Energy how much I owe."
"Alexa, ask Direct Energy to pay my bill."
"Alexa, ask Direct Energy for my weekly usage."
"Alexa, ask Direct Energy for my monthly usage."
"Alexa, ask Direct Energy for my yearly usage."
"Alexa, ask Direct Energy for my most used appliance."
"Alexa, ask Direct Energy for my Refer-a-Friend code."
"Alexa, ask Direct Energy about the company."

Get More Control

Have a Hive Smart Thermostat? Now take even more control of your energy usage by enabling the Hive Alexa skill to lower and raise your temperature through your device.

Make Smarter, More Informed Choices

Our energy usage insights tools help you see, understand, and manage how you use energy in your home, helping make sense of your charges and enabling you to lower your usage and save money. We really are the energy company that wants you to use less of what we sell.

Now, you can ask Alexa what your weekly and monthly usage trends will be by saying "Alexa, ask Direct Energy about my weekly usage."

How to Link Your Online Account Manager to the Direct Energy Skill

Get your Amazon Echo or Echo Dot and plug it in.
Create your login for Direct Energy's Online Account Manager
Download the Alexa app, search "Direct Energy" and tap enable. See our Skill terms and conditions.

Help and Advice

Who is Alexa and what is an Alexa skill?

Alexa is Amazon's voice service, accessed through the Echo Dot.

Alexa skills are voice-driven capabilities that work like apps. You can enable and disable skills, using the Alexa app or a web browser, in the same way that you install and uninstall apps on your smart phone or tablet. You can add Alexa skills to your Echo to bring products and services like Direct Energy to life.

How does the Echo Dot work?

When you want to use Echo Dot, simply say the wake word, "Alexa," and the Echo Dot lights up and streams audio to the cloud, where the Alexa Voice Service is leveraged to recognize and respond to your request instantly.

Where can I find the Direct Energy skill?

You can find the Direct Energy skill on the Amazon Alexa app, as well as on amazon.com, ready to be enabled.

How do I set up the Direct Energy Skill?

To set up the Direct Energy Skill, you will need to download the Alexa App, create a Direct Energy Account (if you do not have one already) and add the Direct Energy Skill. For more information on setup please visit: www.directenergy.com/alexa-skills. There is an instructional sheet insert in the package that will also walk you through the process.

How does the Direct Energy Skill help me manage my account?

Direct Energy's Skill on the Alexa platform enables you to ask Direct Energy to check your account balance, pay your bill, refer your friends, and manage your weekly, monthly and yearly usage.

Is Wi-Fi required when using Alexa and the Echo Dot?

Yes, Wi-Fi is required when using Alexa and the Echo Dot.

Does the Echo Dot work together with the Echo?

Yes, the Echo Dot will work with all other Echo devices in your home.

Does the Echo Dot work with my Hive?

Yes. You can connect compatible smart home devices to Alexa using Alexa smart home skills. See https://www.amazon.com/alexasmarthome for compatible smart home devices.

What do I get with the Direct Energy skill?

You can have Alexa ask Direct Energy for the following:

"Alexa, ask Direct Energy...

  • ...Bill due date
  • …What’s my balance?
  • …make a payment
  • …how much was my last bill
  • …what is my [weekly, monthly, or yearly] usage.”
  • …which of my appliances is using the most energy
  • …which appliance I used the most in [date]
  • …Info about the Company
  • …what is my Refer A Friend code

Can I turn off the microphone on Echo Dot?

Yes, you can turn off the microphone of Amazon Echo by pushing the microphone on/off button on the top of your device. When the microphone on/off button turns red, the microphone is off. The device will not respond to the wake word, nor respond to the action button, until you reactivate the microphone by pushing the microphone on/off button again. Even when the device's microphone is off, Amazon Echo will still respond to requests you make through your remote.

How does Alexa work with smart home devices?

Alexa enables you to control and check the status of a variety of smart home devices, such as lights, outlets, cameras and thermostats. See compatible smart home devices .

You can connect compatible smart home devices to Alexa using Alexa smart home skills. You can also directly connect certain smart home devices to Echo Plus using its built-in smart home hub. We may receive information about smart home devices you connect to Alexa, such as device type, name, features, and status. We may automatically update the firmware for certain devices on behalf of the applicable manufacturer.

My Echo Dot stopped working! What do I do?

Contact Amazon's customer service, and they'll be more than happy to assist you.

Have more questions? Check out more FAQs here.

*Offer valid for new customers only. To utilize all features of the Echo Dot, you will need an 'always on' Wi-Fi internet service. The Echo Dot is provided by Direct Energy, Amazon is not a sponsor of this energy plan offer. If you cancel your plan early, there's a fee of $135. This plan does not have a Device Recovery Fee. Terms and Conditions apply. Allow 4-6 weeks for your Echo Dot to arrive.

**Use of the Direct Energy skill on Amazon's Alexa Service (the "Skill") is conditioned upon your acceptance of our Terms and Conditions. Please read all applicable rules, policies, and terms including those with Amazon.com ("Amazon"). Use of the Skill is voluntary. By installing the Skill, you are authorizing Direct Energy to share your account information with Amazon to fulfill your request, which will then go through the internet to your Alexa-enabled device. It's possible that your interactions with the Skill may be recorded. Consult your agreements with Amazon to learn more. Amazon, Echo, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates.

Reviews

Rated 5 out of 5 by from BETTER RATES Better rates than TXU was with TXU for over 15 years
Date published: 2018-10-09
Rated 1 out of 5 by from It's electricity. The plan sucks though I signed up for this plan so that I would get the free echo dot and I could manage my plan and pay my bill via Alexa. The problem with this is that the Direct Energy skill does not work. Every time I try to link it, I get an internal 500 error. Whatever that means. I've reported the issue and still have not heard a response.
Date published: 2018-08-14
Rated 1 out of 5 by from Bill are outrageous Hardly home during the weekday decide to get a plan with convince for the usage on the weekends. Every month my bill is higher and half the time I’m not home!!!! I called customer service and they can’t seem to help me
Date published: 2019-01-24
Rated 5 out of 5 by from Very happy!!! I bought this energy plan in October and in very pleased with my purchase y’all are a great company!!
Date published: 2019-01-05
Rated 1 out of 5 by from Not pleased with direct energy I am not please with my plan My daughter signed me online without going over the rates with me.
Date published: 2018-09-03
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Questions & Answers

What need to switch

Asked by: Byrd
All you need to have when you enroll would be your Social Security Number for the soft credit check that is performed and your personal details along with the service address information! Thank you! -Kate
Answered by: Kate
Date published: 2019-02-27

how does the power on command work

Asked by: Lonnie
Wonderful question, Lonnie! The Power on Command is simply a 2-year fixed rate and with it, you receive an Amazon Echo Dot! Other than that, it's just a normal fixed rate plan! Thanks -Kate
Answered by: Kate
Date published: 2019-02-25

Is there Ny discount programs with a ventilator dependent toddler

Asked by: Acme411
This is a great question, thank you for reaching out! We do not have any discount programs available other than for Military customers or Friends and Family customers. However, you can always apply to get Critical Care forms from us or your Local Utility. For someone in your family to be dependent on a ventilator, we would want to make sure we have the proper documentation on your account. Thank you! - Kate
Answered by: Kate
Date published: 2019-02-25

How much will I have to put on for a deposit 

Asked by: Natalie 12
Our deposits range from $0 - $150, depending on the results of the soft credit check that is performed after you submit your application for enrollment. If a deposit is not required, you will immediately see a confirmation of enrollment, and if one is required you will be provided information on the amount of the deposit and the various ways you can pay it. Thank you! - Kate
Answered by: Kate
Date published: 2019-02-25

I'm on the Connect to control and want to know what all come with that? I don't see that plan nowhere.

Asked by: MsButterfly
Most of our Connect to Control plans include a Hive Starter Pack, which includes Hive Hub, Hive Active Plug, two Hive Active Lights Cool to Warm White, and two Hive Window or Door Sensors! Thanks - Kate
Answered by: Kate
Date published: 2019-02-21

I havent changed power company providers in 8 yrs. Need to know will you inform the old company I have that I changed to Direct Energy ? My contract is coming up on its term end on Sept 19th. I want to get the order in now. Steve Congram

Asked by: Steve C
Good Afternoon Steve, thank you so much for your question! Yes, we automatically notify your existing provider of your switch to our company. Have a wonderful day - Kate
Answered by: Kate
Date published: 2019-02-20

do you have average billing?

Asked by: TIsh
Yes! We definitely offer Average Billing as an option for our customers. There are a few areas of criteria you need to meet to be eligible, but we do have it! It's super convenient because it makes your bills approximately the same amount each month, and only varying slightly based on taxes, pass through charges and other possible fees. The overall annual usage is reviewed monthly, and adjustments are made based on what is actually used! That way you're not faced with a huge credit or debit at the end of your Average Billing Plan. If you'd like to sign up, just reach out to us via Live Online Chat, phone or email. Thanks! - Kate
Answered by: Kate
Date published: 2019-01-14

If i put my bill right away will my power turn on right there and then

Asked by: Vero
Hi, Vero. Thank you for taking the time to reach out to us with a question. When power is disconnected due to a past due balance it will automatically restore once the payment is made. The general time frame for the utility to restore the power is 2-4 hours. However, it can be quicker than that time frame.
Answered by: Adaline
Date published: 2018-07-18
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