Amazon Echo devices are voice-controlled speakers designed entirely around voice – it's always ready, hands-free and fast.
Alexa is the brain behind Amazon Echo – just ask Alexa to play your favorite playlist, set a timer while cooking, switch your lights on and off, change your homes temperature, or even check your weather. Just with your voice.Now you can even interact with Direct Energy**.
Alexa is Amazon's voice assistant. Now you can perform tasks without lifting a finger.
Direct Energy's Skill on the Alexa platform enables you to ask Direct Energy to check your account balance, pay your bill, refer your friends, and manage your weekly and monthly energy usage. It connects to your Direct Energy MyAccount to give you the accurate answers you need.
Make a Payment
Check Your Balance
Refer A Friend
Manage Your Usage
We've taught Alexa a few actions so you can interact with us.
Have a Hive Smart Thermostat? Now take even more control of your energy usage by enabling the Hive Alexa skill to lower and raise your temperature through your device.
Our energy usage insights tools help you see, understand, and manage how you use energy in your home. Helping make sense of your charges, and enable you to lower your usage, saving you money. We really are the energy company that wants you to use less of what we sell.
Now, you can ask Alexa what your weekly and monthly usage trends will be by asking "Alexa, ask Direct Energy about my weekly usage?" Learn how to best ask Alexa about your usage insights.
Alexa is Amazon's voice service, accessed through the Echo Dot.
Alexa skills are voice-driven capabilities that work like apps. You can enable and disable skills, using the Alexa app or a web browser, in the same way that you install and uninstall apps on your smart phone or tablet. You can add Alexa skills to your Echo to bring products and services like Direct Energy to life.
When you want to use Echo Dot, simply say the wake word, "Alexa," and the Echo Dot lights up and streams audio to the cloud, where the Alexa Voice Service is leveraged to recognize and respond to your request instantly.
You can find the Direct Energy skill on the Amazon Alexa app, as well as on amazon.com, ready to be enabled.
To set up the Direct Energy Skill, you will need to download the Alexa App, create a Direct Energy Account (if you do not have one already) and add the Direct Energy Skill. For more information on setup please visit: www.directenergy.com/alexa-skills. There is an instructional sheet insert in the package that will also walk you through the process.
Direct Energy's Skill on the Alexa platform enables you to ask Direct Energy to check your account balance, pay your bill, refer your friends, and manage your weekly, monthly and yearly usage.
Yes, Wi-Fi is required when using Alexa and the Echo Dot.
Yes, the Echo Dot will work with all other Echo devices in your home.
Yes. You can connect compatible smart home devices to Alexa using Alexa smart home skills. See https://www.amazon.com/alexasmarthome for compatible smart home devices.
You can have Alexa ask Direct Energy for the following:
"Alexa, ask Direct Energy...
Yes, you can turn off the microphone of Amazon Echo by pushing the microphone on/off button on the top of your device. When the microphone on/off button turns red, the microphone is off. The device will not respond to the wake word, nor respond to the action button, until you reactivate the microphone by pushing the microphone on/off button again. Even when the device's microphone is off, Amazon Echo will still respond to requests you make through your remote.
Alexa enables you to control and check the status of a variety of smart home devices, such as lights, outlets, cameras and thermostats. See compatible smart home devices .
You can connect compatible smart home devices to Alexa using Alexa smart home skills. You can also directly connect certain smart home devices to Echo Plus using its built-in smart home hub. We may receive information about smart home devices you connect to Alexa, such as device type, name, features, and status. We may automatically update the firmware for certain devices on behalf of the applicable manufacturer.
Contact Amazon's customer service, and they'll be more than happy to assist you.
Have more questions? Check out more FAQs here.
*Offer valid for new residential customers in Texas only. Provisioned smart meter required. If you cancel your plan early there's a fee of $135. This plan does not have a Device Recovery Fee.
**Use of the Direct Energy skill on Amazon's Alexa Service (the "Skill") is conditioned upon your acceptance of our Terms and Conditions. Please read all applicable rules, policies, and terms including those with Amazon.com ("Amazon"). Use of the Skill is voluntary. By installing the Skill, you are authorizing Direct Energy to share your account information with Amazon to fulfill your request, which will then go through the internet to your Alexa-enabled device. It's possible that your interactions with the Skill may be recorded. Consult your agreements with Amazon to learn more. Amazon, Echo, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates. To utilize all features of the Echo Dot, you will need an 'always on' Wi-Fi internet service. The Echo Dot is provided by Direct Energy, Amazon is not a sponsor of this energy plan offer.