Weekends on Command 24

  • Lock in a fixed electricity rate for two years.
  • Free weekend electricity from Friday at 6 PM to Sunday at 11:59 PM*
  • Receive the all-new Echo Dot when you sign up!
12.5¢ /kWh
Weekends on Command 24 is rated 3.1 out of 5 by 54.
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Showing rate for: Houston
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What is an Amazon Echo?

Amazon Echo devices are voice-controlled speakers designed entirely around voice – it's always ready, hands-free and fast.

Alexa is the brain behind Amazon Echo – just ask Alexa to play your favorite playlist, set a timer while cooking, switch your lights on and off, change your thermostat temperature, or even check your weather, just with your voice.

Now you can even interact with Direct Energy.

Energy at Your Command

Now you can manage your energy account without lifting a finger! With Direct Energy's Alexa Skill, you can ask Direct Energy to check your account balance, pay your bill, refer your friends, and manage your weekly and monthly energy usage. Get a usage breakdown from our insights tool to discover where you can conserve energy and save money.

Make a Payment

Check Your Balance

Refer A Friend

Manage Your Usage

What Can Alexa Do with Direct Energy?

We've taught Alexa a few actions so you can interact with us.

"Alexa, ask Direct Energy when my bill is due."
"Alexa, ask Direct Energy how much I owe."
"Alexa, ask Direct Energy to pay my bill."
"Alexa, ask Direct Energy for my weekly usage."
"Alexa, ask Direct Energy for my monthly usage."
"Alexa, ask Direct Energy for my yearly usage."
"Alexa, ask Direct Energy for my most used appliance."
"Alexa, ask Direct Energy for my Refer-a-Friend code."
"Alexa, ask Direct Energy about the company."

Get More Control

Have a Hive Smart Thermostat? Now take even more control of your energy usage by enabling the Hive Alexa skill to lower and raise your temperature through your device.

Make Smarter, More Informed Choices

Our energy usage insights tools help you see, understand, and manage how you use energy in your home, helping make sense of your charges and enabling you to lower your usage and save money. We really are the energy company that wants you to use less of what we sell.

Now, you can ask Alexa what your weekly and monthly usage trends will be by saying "Alexa, ask Direct Energy about my weekly usage."

How to Link Your Online Account Manager to the Direct Energy Skill

Get your Amazon Echo or Echo Dot and plug it in.
Create your login for Direct Energy's Online Account Manager
Download the Alexa app, search "Direct Energy" and tap enable. See our Skill terms and conditions.

Help and Advice

Who is Alexa and what is an Alexa skill?

Alexa is Amazon's voice service, accessed through the Echo Dot.

Alexa skills are voice-driven capabilities that work like apps. You can enable and disable skills, using the Alexa app or a web browser, in the same way that you install and uninstall apps on your smart phone or tablet. You can add Alexa skills to your Echo to bring products and services like Direct Energy to life.

How does the Echo Dot work?

When you want to use Echo Dot, simply say the wake word, "Alexa," and the Echo Dot lights up and streams audio to the cloud, where the Alexa Voice Service is leveraged to recognize and respond to your request instantly.

Where can I find the Direct Energy skill?

You can find the Direct Energy skill on the Amazon Alexa app, as well as on amazon.com, ready to be enabled.

How do I set up the Direct Energy Skill?

To set up the Direct Energy Skill, you will need to download the Alexa App, create a Direct Energy Account (if you do not have one already) and add the Direct Energy Skill. For more information on setup please visit: www.directenergy.com/alexa-skills. There is an instructional sheet insert in the package that will also walk you through the process.

How does the Direct Energy Skill help me manage my account?

Direct Energy's Skill on the Alexa platform enables you to ask Direct Energy to check your account balance, pay your bill, refer your friends, and manage your weekly, monthly and yearly usage.

Is Wi-Fi required when using Alexa and the Echo Dot?

Yes, Wi-Fi is required when using Alexa and the Echo Dot.

Does the Echo Dot work together with the Echo?

Yes, the Echo Dot will work with all other Echo devices in your home.

Does the Echo Dot work with my Hive?

Yes. You can connect compatible smart home devices to Alexa using Alexa smart home skills. See https://www.amazon.com/alexasmarthome for compatible smart home devices.

What do I get with the Direct Energy skill?

You can have Alexa ask Direct Energy for the following:

"Alexa, ask Direct Energy...

  • ...Bill due date
  • …What’s my balance?
  • …make a payment
  • …how much was my last bill
  • …what is my [weekly, monthly, or yearly] usage.”
  • …which of my appliances is using the most energy
  • …which appliance I used the most in [date]
  • …Info about the Company
  • …what is my Refer A Friend code

Can I turn off the microphone on Echo Dot?

Yes, you can turn off the microphone of Amazon Echo by pushing the microphone on/off button on the top of your device. When the microphone on/off button turns red, the microphone is off. The device will not respond to the wake word, nor respond to the action button, until you reactivate the microphone by pushing the microphone on/off button again. Even when the device's microphone is off, Amazon Echo will still respond to requests you make through your remote.

How does Alexa work with smart home devices?

Alexa enables you to control and check the status of a variety of smart home devices, such as lights, outlets, cameras and thermostats. See compatible smart home devices .

You can connect compatible smart home devices to Alexa using Alexa smart home skills. You can also directly connect certain smart home devices to Echo Plus using its built-in smart home hub. We may receive information about smart home devices you connect to Alexa, such as device type, name, features, and status. We may automatically update the firmware for certain devices on behalf of the applicable manufacturer.

My Echo Dot stopped working! What do I do?

Contact Amazon's customer service, and they'll be more than happy to assist you.

Have more questions? Check out more FAQs here.

*Offer valid for new residential customers in Texas only. Provisioned smart meter required. If you cancel your plan early there's a fee of $135. This plan does not have a Device Recovery Fee. Allow 4-6 weeks for your Echo Dot to arrive.

**Use of the Direct Energy skill on Amazon's Alexa Service (the "Skill") is conditioned upon your acceptance of our Terms and Conditions. Please read all applicable rules, policies, and terms including those with Amazon.com ("Amazon"). Use of the Skill is voluntary. By installing the Skill, you are authorizing Direct Energy to share your account information with Amazon to fulfill your request, which will then go through the internet to your Alexa-enabled device. It's possible that your interactions with the Skill may be recorded. Consult your agreements with Amazon to learn more. Amazon, Echo, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates. To utilize all features of the Echo Dot, you will need an 'always on' Wi-Fi internet service. The Echo Dot is provided by Direct Energy, Amazon is not a sponsor of this energy plan offer.

Reviews

Rated 1 out of 5 by from Horrible plan I chose this electric company thinking I was getting a better plan here....worst decision ever!! My bill is double what it originally was with my past provider. When I spoke with customer service, the rep told me that I am obviously doing something wrong as the most electric is being used during the day on week days....now mind you my children are both in school and I work these days. So how is it possible that we are using more electric on week days. My thermostat is set to 66 while were not home and only 72 when we are....I am currently searching for a new electric company!!!!
Date published: 2018-12-27
Rated 1 out of 5 by from Its horrible I honestly regret moving my bill is way to high before I was on a prepaid plan with another company and I was paying way cheaper with the same amount energy I am using now and thatz cuz they didnt offer me free weekends it was still cheaper now i am trying to figure out how to pay me bill because you are charging way too me. If my bills continue like this I may need to end up paying to get out of my contract and go back to the company I was with. I really hate being here I truly regret leaving the other company.
Date published: 2018-08-05
Rated 2 out of 5 by from Good plan but more expensive The transition to this power plan was very seemless but that was possibily the only thing that easy. The Echo Dot is nice but I'll be honest I never use it to look up information. My biggest problem with this plan is the advertising is deceptive. Quite a few companies have a free weekends plan but this is the only that was advertised saying 100 free days of power (referring to the weekends you would have). My other problem with this plan is the customer service. After 4 different calls about the same issue I didn't actually solve my problem.
Date published: 2018-10-13
Rated 1 out of 5 by from Worst Plan I’m sorry I ever changed plans. My bill is double what is was with my old company.
Date published: 2018-07-31
Rated 1 out of 5 by from Worst plan ever! There is nothing, i repeat nothing good about this plan! I recently switched and my bill was twice as much as before even after they said they gave free weekends. You end up paying over .16 kwh for this plan so you end up with a higher bill and no free weekends. I am switching back after only a month. They never even sent me a bill and when i called they told me i was set up for paperless billing which i never signed up for.
Date published: 2018-09-01
Rated 1 out of 5 by from The worse plan I ever had. I bought this energy plan 2 months ago and my bills have never been this high. I am thinking about going back to Ambit and paying to break my plan.
Date published: 2018-08-11
Rated 1 out of 5 by from DO NOT Care of you as a customer! I renewed on line and have proof but they will not honor it or make any corrections for the system error. Now I am paying full price for a month - double my normal bill and if I renew the rate is even higher then the one I renewed for online. When you speak to customer service or management they make you feel that you should feel honored to be their customer - NOT they should be honored.
Date published: 2019-05-24
Rated 4 out of 5 by from This one is the best Got this plan 2 months ago and it's not bad. I like the weekends that are free
Date published: 2018-08-01
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Questions & Answers

When do I get my echo dot after signing up? 

Asked by: Gdd7637
Thank you for reaching out with your question! The Echo Dot is received within 4-6 weeks of the service start or plan start date. Please feel free to reach out to us with any additional questions in the future. Enjoy your day!
Answered by: Adaline
Date published: 2018-07-25

Hi, I am currently a Direct Energy customer, am I eligible for the free nights and weekends offer?

Asked by: ElizabethS
Hi, Elizabeth! Thank you for reaching out to our team. The rates listed online are currently for new customers only. However, we may have additional options available for you. Please feel free to Live Chat with us from the website Monday-Friday between the hours of 8:00 a.m.-5:00 p.m. for assistance! Thank you and have a great day!
Answered by: Adaline
Date published: 2018-07-25

How do I switch from TXU,

Asked by: Randy lyons
Hi, Randy. Thank you for reaching out to us with your question! Switching over to our service is easy and only takes a few moments! You can complete the request online by inputting your zip code, selecting on a rate plan, and filling out the enrollment form. If you have any questions during the process please feel free to select on the Live Chat feature and one of our agents will be happy to help! We look forward to having you with us!
Answered by: Adaline
Date published: 2018-07-25

is it the price fixed on the contract for 24 months? and what other charges should i will be receiving? is it a flat rate or if it adjustable according to usage?

Asked by: xochitl
Thank you for taking the time to reach out to us with your question! The price shown is an average rate based on a 2,000 kWh usage. To see the breakdown of the rate you may select on the EFL link to see the PDF document outlining the details. Please feel free to reach out to us with any additional questions. Enjoy your day!
Answered by: Adaline
Date published: 2018-07-25

Does 12.4 c/unit include CenterPoint charges?

Asked by: Muhammad
Hi, Muhammad! The 12.4 cents/kwh is an average rate based on a 2,000 kWh usage and does include the Centerpoint charges.
Answered by: Adaline
Date published: 2018-07-25

Hi! Do you charge any fees for small energy usage? Let's imagine I got 100 kWh this month, how much would I pay including all the possible fees? And also, what is "energy charge" and how it differs from "average price per hour" in your EFL? Thank you!

Asked by: ksennov
Thank you for reaching out with your question! We do not have any additional fees associated with smaller usage. Unfortunately, we are not able to provide an exact amount based on the usage as there are a number of factors that would impact the billing amount. The energy charge is the fixed charge per kilowatt hour that you pay for your service with us. The average price per kilowatt hour includes all charges and fees and is an average amount based on the total usage. Please feel free to Live Chat with us Monday-Friday between the hours of 8:00 a.m. and 5:00 p.m. with any additional questions. Enjoy your day!
Answered by: Adaline
Date published: 2018-07-25

Good evening, Could you please clarify if *Oncor Electric Delivery Delivery Charges: $3.49 per month And 3.456¢ per kWh included in 12.6¢ per kWh energy charge. Or this will be extra charge in a monthly bill. Thank you

Asked by: Olegdesign
Thank you for reaching out to us with your question! The charges you mentioned are included in the average rate plan of 12.6 cents/kwh. Please feel free to reach out to us with any additional questions. Enjoy your day!
Answered by: Adaline
Date published: 2018-09-08

I have an account with your company, got the contacte details over the internet and NEVER was told of your welcoming packages, like the days of free power or the echo dot... why?

Asked by: Jorgucho
Hi, Jorgucho. The contract details you received would be specific to the rate plan selected. Please email us at dedigitalcare@directenergy.com with the account number, telephone number, and full service address so that we may review the details with you. Thank you!
Answered by: Adaline
Date published: 2018-07-17

Does that rate change after the 2000 Kwh?

Asked by: Jaybird
Hi, Jaybird. Thank you for reaching out to us with your question! The price shown is an average rate based on a 2,000 kWh usage. If you utilize more than 2,000 kilowatts you may see a decrease in the average rate. Please feel free to reach out to us with any additional questions. Enjoy your day!
Answered by: Adaline
Date published: 2018-07-17

How does free weekend work or get calculated?

Asked by: CarlTaylor55
The Free Weekend time frame begins on Fridays at 6:00 p.m. and ends on Sundays at 11:59 p.m.. So, any usage utilized during those hours, is credited back on the billing statement each month. Please let us know if there are any additional questions we may help with regarding the free weekends plans.
Answered by: Adaline
Date published: 2018-07-10

I was wondering do you offer anything lower then 12.4, my average usage is around 1,800 kwh. I will be a new customer.

Asked by: ronnie
Hi, Ronnie. We appreciate you reaching out to our team with your question. At this time the lowest Free Weekends rate for your zip code is the 12.4 cents/kwh. However, we do have lower regular rates available. Please feel free to Live Chat Team available Monday-Friday from 8:00 a.m.-5:00 p.m. for assistance with any additional questions. Have a great day!
Answered by: Adaline
Date published: 2018-07-10

The quote of $0.124/kWh + Free weekends. Does that price include all charges (ie Usage Charge, Delivery Charge, everything)?

Asked by: Erock
Hi, Erock. That price is the average rate based on a 2,000 kWh usage and does include all charges. Please let us know if we may help with any additional questions. Enjoy your day!
Answered by: Adaline
Date published: 2018-07-10

If my average total usage is 2,000 kWh, and weekend is 600 kWh. Your rate of 13.3cents x 1400 + base charge + PUC + GRR + sale tax will be my total bill for the month. Am I correct on your free weekend plan?

Asked by: JerryS
Hi, JerryS. Thank you for taking the time to reach out to us with your question. The breakdown that you have provided is the basic structure of how the free weekends plan works. If you would like more information please feel free to reach out to us at dedigitalcare@directenergy.com for additional assistance. Enjoy your day!
Answered by: Adaline
Date published: 2018-07-02

what is eco dot?

Asked by: Theresa Anne
Hi, Theresa Anne! The Echo Dot is a smart speaker developed by Amazon.com that can be utilized in your home. The great thing about having this product in your home is that the Direct Energy's Skill on the Alexa platform enables you to ask Direct Energy to check your account balance, pay your bill, refer your friends, and manage your weekly and monthly energy usage. It connects to your Direct Energy MyAccount to give you the accurate answers you need. Please feel free to reach out to us at dedigitalcare@directenergy.com with any other questions you may have regarding service. Thank you!
Answered by: Adaline
Date published: 2018-07-02

Is that 12.1 cents the used kwh only, in other words, there are no weekend kwh charged on here or averaged out on here? Does this include any fees such as Oncor delivery, taxes, etc.? How long is the contract for each residential home?

Asked by: Christina
Hi, Christina. The 12.1 cents/kwh is an average based on a 2,000 kilowatt usage. The weekends are completely free and that rate does include the Oncor delivery fees, taxes, etc. The contract for the Weekends on Command 24 is 24 months. Please feel free to reach out with any other questions. Enjoy your day!
Answered by: Adaline
Date published: 2018-07-02

I just renewed my plan on 6/20 and it said I would receive info about the Echo Dot. I have not received anything. Will it automatically be shipped to me?

Asked by: katieo
Thank you for reaching out to us today! The Echo Dot is automatically shipped to you as part of the plan. For more information specific to when you will receive that item please feel free to email us at dedigitalcare@directenergy.com with the account number, telephone number, and full service address. Thank you!
Answered by: Adaline
Date published: 2018-06-27

is this plan based on 1000kwh or 2000. and is it a fixed rate?

Asked by: Jeremy
Hi, Jeremy. The rate plans shown are an average rate based on a 2,000 kWh usage. To see the specific breakdown and pricing information for both 500 kWh and 1,000 kWh please simply select on the EFL link directly below the Order Now option. If there are any additional questions we may help with please feel free to reach out! Thank you.
Answered by: Adaline
Date published: 2018-06-27

The question is about Weekend plan! I am currently using Direct energy and planning to switch my plan! 1. What is the cost per kWh otherwise? 2. Is there a contract or security deposit for this plan?

Asked by: Srinidhi
Thank you for your question! We have different options available for existing customers who are eligible for renewal. To discuss the specifics regarding the plans you may choose from please email us at dedigitalcare@directenergy.com with your account number, telephone number, and full service address for assistance. I look forward to speaking with you soon!
Answered by: Adaline
Date published: 2018-06-27

I have resigned with reliant, but I feel we pay too much.Will I be penalized for switching, and how do I go about doing it

Asked by: Karen
Hi, Karen. Thank you for reaching out to us with your question about enrolling with us! Unfortunately, we would not be able to say if there is a penalty for cancelling with Reliant as that is determined by their business rules. In order to get that information we would advise contacting them directly for assistance. Once you have those questions answered and you decide to switch to us, the enrollment is easy. You can complete it entirely online by inputting your zip code, selecting on a rate plan, and filling out the enrollment form. If you have any questions we have a dedicated Chat Team available on the website Monday-Friday from 8:00 a.m.-5:00 p.m. that is happy to help! I hope you have a great day!
Answered by: Adaline
Date published: 2018-06-27

what time does the weekend rate start

Asked by: Ijeoma
Good Afternoon! The free weekends time frame is Fridays at 6:00 p.m. through Sundays at 11:59 p.m.. Please let us know if we may help with additional questions. Enjoy your day!
Answered by: Adaline
Date published: 2018-06-27

what will be the cost without an ALEXA for the Weekend free plan

Asked by: Triny
Hi, Triny. Thank you for taking the time to reach out to us with your question. The Echo Dot is a promotional offer that is automatic when selecting on the respective plan. Since it is an automatic promotion, there is not an option to change the rate if you are not interested in receiving the Echo Dot. We do have additional rate plans available that we can review with you. You may visit our website and click on the Live Chat option to speak with an agent Monday-Friday between the hours of 8:00 a.m.-5:00 p.m. CST for help with selecting a rate plan. Have a good day!
Answered by: Adaline
Date published: 2018-06-27

Free Weekends on Command 24 plan states a cost of 13.1 c/kwh. Is this 13.1 the average for the entire month including the weekend or just for the weekday hours?

Asked by: roxamora
Thank you for your question! The 13.1 cents/kwh is the average during the weekdays. Your weekends with this plan are completely free. Please let us know if there are any additional questions we may help answer regarding this plan. Enjoy your day! -Adaline
Answered by: Adaline
Date published: 2018-06-21

Can I get the plane without the Amazon Echo ?

Asked by: mclep1953
Thank you for reaching out to us with your question. This rate plan automatically comes with the promotional Amazon Echo Dot. It is automatically shipped so there is not an option to exclude it. However, it is your's to use as you see fit. Please let us know if there are any additional questions we may assist you with regarding our available plans. Thank you! -Adaline
Answered by: Adaline
Date published: 2018-06-21

why are you rates so high? I never going to get your services!

Asked by: rosy
Hi, Rosy. Thank you for taking the time to reach out to us. I can understand your concern with the recent increase in electricity prices. Like pricing on the financial market, the most basic principles of supply and demand are responsible for price fluctuations in the energy market. The price for electricity will vary depending on how much buyers need and how much the market has to offer. Keeping this in mind, for different regions these prices are subject to change. In addition, at separate times of the year, these energy prices can fluctuate as well. There are several factors that will contribute to charge per kWh. Please feel free to reach out to us with any additional questions you may have regarding rates. I hope you have a wonderful day.
Answered by: Adaline
Date published: 2018-06-13

how do I know that 13.3 cent per kilowatt is better than what I already have?

Asked by: Bruce
Hi, Bruce! Thank you so much for reaching out to us today. In order to see if this rate is better than your current one you would want to reach out to your current provider for review of your account. If you are already with us you may contact us via email at dedigitalcare@directenergy.com with the account number, telephone number, and full service address for assistance.
Answered by: Adaline
Date published: 2018-06-13

I am an existieng customer .....can I get this special offer?

Asked by: Sharron
Hi, Sharron! Thank you for reaching out to us. A similar plan to this one is available if your account is eligible for renewal. For more information on your renewal time frame please feel free to email us at dedigitalcare@directenergy.com with the account number, telephone number, and full service address. Thank you! -Adaline
Answered by: Adaline
Date published: 2018-06-13

I understand that there is a lower rate for veterans? If so what is it?

Asked by: Gary
Hi, Gary! Thank you for reaching out to us with your question! We do currently have a military rate available. For information on how to sign up for that rate please contact our Customer Care team at 1-866-469-2464 for assistance. I hope you have a wonderful day!
Answered by: Adaline
Date published: 2018-06-08

The free weekend plan with the eco dot at 10.9 cents kw, is that locked in for the term of service?

Asked by: Steve
Hi, Steve! That rate is an average rate based on a 2,000 kWh usage for the length of the enrollment. If there are any additional questions we may help please feel free to email us at dedigitalcare@directenergy.com for assistance. Have a great day!
Answered by: Adaline
Date published: 2018-06-08

I would like to inquiry about your currently rates

Asked by: Rosa
Hi Rosa, thank you for reaching out! We would be happy to review the current rates with you if you are still needing assistance. Please feel free to email us at dedigitalcare@directenergy.com or visit our website and input your zip code to see all of the available rates. Thank you!
Answered by: Adaline
Date published: 2018-06-08

I started the Direct Energy just 4 weeks ago. Do I still qualif for a free Echo?

Asked by: Lastsamurai
Thank you for taking the time to reach out to us. Unfortunately, we are not able to offer the Free Echo rate once the service has begun. However, when you account is eligible for renewal, as long as the offer is still available we would be able to renew you on that promotional rate. Please feel free to reach out to us via email at dedigitalcare@directenergy.com if we may help with any additional questions on the account.
Answered by: Adaline
Date published: 2018-06-08
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