Get the ultimate price protection and pay the same electricity cost every month up to 2,000 kWh of energy usage.
Get 12 months of price protection and explore new plans next year.
Get a year of predictable electricity bills without worrying about your usage. For up to 2,000 kWh of usage, you'll pay the same electricity bill every month.
Track Your Usage and Save
Our energy usage insights tools help you understand and manage how you use energy in your home. View your usage by week, month or year, or get a breakdown by appliance so you can see exactly where you could use less and save.
Refer Your Friends
Refer your friends and get rewarded! Each time you refer a friend to Direct Energy, you'll both get a $50 bill credit when they sign up. Easily share your referral code through email or social media right from your online account.
Add Direct Energy Mobile Wallet to Apple Wallet or Google Pay to access your account, pay your bill and more right from your phone.
Reduce Your Use Rewards
When you participate in Reduce Your Use Rewards, you'll have the opportunity to get 10 percent off your bill when you lower your energy usage during peak times.
An Electricity Facts Label (EFL) is required by the Public Utility Commission of Texas as a means of providing the details of electricity plans sold in the state. On an EFL, you'll find the term length, electricity price, whether there is an early termination fee, the rate type and other vital plan information.
On each plan's EFL, you will see a chart that lists the average price for usage of 500, 1,000 and 2,000 kilowatt-hours (kWh) of usage. The best way to use this chart is to compare your average usage from previous bills to the amounts listed in the chart.
The average rates inside the chart include your energy charge, charges from your local Transmission and Distribution Utility (TDU) to cover the cost of delivering electricity to your home and charges to cover the cost of providing service. The prices listed inside the chart account for both per-kWh charges and fixed monthly charges, which means the more you use, the less your average rate will be.
The Public Utility Commission enforces several rules to protect Texas electricity customers, which are outlined in Your Rights as a Customer (YRAC). This document details the rights you have as an electricity customer with any provider in Texas.
The Terms of Service outlines the full terms of a contract agreement with Direct Energy. It gives more detailed information on billing, payment, plan options and other considerations. The terms of service document is the same for all plans of the same rate type with Direct Energy. In other words, you'll see one document for all fixed-rate plans and another for all variable-rate plans.
Power Balance 12 provides customers with the ability to pay the same bill amount every month during their contract, depending on their usage. Customers enrolled on Power Balance 12 can use up to 2,000 kWh and still pay the same monthly bill. You can find out how much this charge is on the electricity facts label (EFL) under "monthly energy charge."
Customers who use more than 2,000 kWh/month will be assessed an $0.18 per kWh energy charge for usage above 2,000 kWh. Your monthly energy charge will depend on your usage and is divided into 2 tiers. See the below examples for how to calculate your energy charges.
|Flat Bill Charge:||Example:|
|Flat Energy Charge $160||If you use 1,000 kWh, you will be billed $160 plus taxes.|
|Over 2,000 kWh charge:||Example:|
|For usage of over 2,000 kWh:
||If you use 2,500 kWh, you will be billed $160 for the first 2,000 kWh, plus $90 (18 cents per kWh for the last 500 kWh), plus taxes.|
The flat monthly energy charge will be prorated for customers who enroll with 15 days or less remaining in the current billing period and use less than 1,000 kWh during that period. If you use over 1,000 kWh or have more than 15 days remaining in your billing period, you will be charged the flat energy charge of $160 plus $.18 per kWh for usage over 2,000 kWh. See the below examples for how to calculate your first bill:
|For usage of 0 to 1,000 kWh within 15 days remaining in the billing period:||Example:|
|You will be assessed a prorated rate calculated by multiplying your usage by the $160 flat energy charge.
kWh usage/1000 X $160
|If you use 800 kWh:
80% X 160 = $128
|For usage over 1,000 kWh or more than 15 days remaining in the current billing period:||Example:|
||If you use 2,500 kWh, you will be billed $160 for the first 2,000 kWh, plus 18 cents per kWh for the last 500 kWh, plus taxes.
If you use 800 kWh with more than 15 days remaining in the current billing period, you will be charged $160 plus taxes.
For usage under 2,000 kWh, you will pay the same energy charge every month for the term of the contract.
Your Power Balance 12 plan price will be locked in for 12 months. As your contract approaches its expiration date, you will have the opportunity to renew your contract on a plan of your choice. If your contract ends and you have not signed up for a new plan, you will continue to receive service on our monthly variable-rate plan.
This plan is a fixed-rate plan. Fixed-rate plans offer a stable energy price that will stay the same for the term length of your plan, protecting you from possible price spikes.
The rate includes your energy price per kilowatt-hour (kWh), which stays the same for the length of your plan contract. The rate also includes charges that help deliver energy to your home, such as the base charge and delivery charges from your Transmission and Distribution Utility. Some of these charges are fixed and others depend on your usage. You can find your energy price per kWh and other charges in your EFL.
When you enroll on a fixed-rate plan, your energy charge listed underneath the Electricity Facts Label chart stays the same for the term length of the plan.
The TDU charges can change, so that component of the total price may not always remain the same.
When you sign up for an electricity plan, you'll be able to choose the day you start service. You will usually be able to start service within seven business days.
You can sign up by clicking the "Select Plan" button above. If you're moving to a new address, just use the address of your new home to fill out your service address information. If you're switching from another electricity provider, we'll them know about your switch.