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Frequently Asked Questions

Other customer may have the same questions as you, and chances are, we've posted the answer here!

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Looking for Direct Energy near You?

Find out where you can find Direct Energy offices and services.

Location Map


Need Help Moving?

Moving to your new home shouldn't be stressful, so Direct Energy is here to help you and your family!

Moving Info


Renew Your Service Today

Looking to sign up for a new Direct Energy plan? Let us help you renew on a new electricity or natural gas plan for your home.

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more information Still Need Help?

In case of power outage or gas leak, please contact your local utility.

Home Services

Customer Service

1-800-266-3939


Duct Cleaning

1-866-277-1191


Geothermal

1-866-616-1678


Heating & Cooling Repair

1-866-803-4717


Heating & Cooling Sales

1-866-616-5850


Home Energy Audit

1-866-479-8518


Plumbing

1-866-917-8619


Protection Plans

1-866-917-8631


Rental Water Heaters

1-866-554-5591

Residential Energy

Sign Up

1-800-348-2999

Customer Service

1-800-348-2999

Move Your Service

1-800-348-2999


Email

Customer Service


Fax

1-800-457-9686


Postal Service

Direct Energy
Attn: Customer Retention
P.O. Box 5200
Markham Industrial Park
Markham, ON L3R 2P2

Power Outage & Emergency

Natural Gas Utility

Enbridge

1-866-763-5427

Union Gas North

1-877-969-0999

Union Gas South

1-877-969-0999

Business Energy

Electricity & Gas - Sales and Customer Service

1-866-867-8167

(Mon - Fri: 9:00am-5:00 pm EST)


Business Services - Sales

1-855-755-6386

(24 hours a day, 7 days a week)


Business Services - Customer Service

1-888-393-5553

(24 hours a day, 7 days a week)


Email

Customer Service

Corporate

Residential Energy, Corporate

Direct Energy
12 Greenway Plaza Suite 250
Houston, TX 77046
1-713-877-3500


Home Services

Direct Energy
80 Allstate Parkway
Markham, ON L3R 6H3
1-800-266-3939


Small Business Energy & Large Business Energy

Direct Energy
1001 Liberty Avenue, 12th Floor
Pittsburgh, PA 15222
1-800-830-5923


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EMERGENCY CONTACT INFO Electricity

In case of a downed power line or other power emergency, contact your local utility.

Please visit the IESO web site for a full listing of power utilities. If your utility is not on the list contact 9-1-1.

Natural Gas

In case of a gas leak or other gas emergency, contact your local utility. If your utility is not listed below contact 9-1-1.

Enbridge 1-866-763-5427
Union Gas 1-877-969-0999