Cooling Protection Plan

Cooling Protection Plan

Safeguard your equipment

Parts and Labor Protection – breakdown coverage for your Air Conditioner

Cooling Protection Plan – $9.99/mo^.


A breakdown always happens when you least expect it and can be very costly. A faulty fan motor replacement alone can cost an average of $697**. Don't be caught off guard! Protect your air conditioner today receive 3 months free coverage plus year-round Same Day Service**

Our Plan Includes:

  • Unlimited number of service calls
  • 365/24/7 Support center to take your calls
  • Access to 700 highly trained, licensed technicians
  • Same Day Service – Just call by 5pm and we'll be there as fast as the very same day!^
  • After-hours/weekend repairs at no extra cost to you


  • Electric powered Central Air Conditioners
  • Any make, model or year
  • Plan provides cover for all parts within the Cooling Unit casing, subject to the exclusions below
  • Replacement of your thermostat

Exclusions (For eligible cooling units)

  • Parts & Labor responsibility for compressor unit or condenser coil is limited to $500 per year of coverage
  • Ancillary Equipment such as Furnaces, Humidifiers and Air Cleaners
  • Cost of refrigerant recovery, vacuuming & refill

Please read the full Terms and Conditions (PDF)

^Offer is not available to existing Cooling Protection Plan customers. The price of $9.99/month + HST reflects a $5/month discount for the first twelve(12) months on the Plan after which time the monthly charge will automatically increase back to $14.99/month + HST. Must sign up for a one-year commitment, regardless of the method of payment and will berenewed by Direct Energy on a yearly basis. You may cancel your Plan without penalty by providing notice within 10 days after your Plan renewal date. Coverage is subject to the exceptions in the Plan Terms and Conditions. Prices are subject to change.Offer ends July 31, 2014.
* Estimated price may vary by depending on model of equipment.
** Available to Direct Energy's Cooling Protection Plan customers whose equipment is not operational (i.e., no cooling). On average, Direct Energy attends to air conditioner non-operational calls 90% of the time on the same day.
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Protection Plan
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