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Direct Energy Products and Services FAQs

What is the cancellation fee or early termination fee for my plan?
If you cancel your Direct Energy electricity or natural gas service before your contract term expires, you may be assessed a cancellation or early termination fee. This fee is based upon the term length of your contract and your...
What is the advantage of a fixed-rate energy plan?
When you sign up for a fixed-rate plan, you are locked in a specific rate for the length of the contract term. This rate is based on what Direct Energy thinks the market will behave like over the length of the contract term; and...
What kinds of plans are available from Direct Energy?
At Direct Energy, we believe in providing customers with energy choice. Therefore, we offer many plans to meet the needs of your home and family. This includes fixed-rate plans, variable-rate plans, plans with 100% renewable energy,...
What is the Peak Savings Plan?
Our Peak Savings plan offers you the chance to pay one fixed rate when energy usage cycles are high and a reduced fixed rate when energy usage cycles are lower. During busy afternoon and evening hours, when everyone is using...
What is a Rate Plan Summary?
A Rate Plan Summary provides a summary of the plan details, including the rate, included fees and any other important facts that you should know about before you sign up. Depending on where you live, it may also be referred to...

Frequently Asked Questions