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About Direct Energy

Direct Energy gives customers choice, simplicity, and innovation where energy, data, and technology meet.

We make energy work harder for our home and business customers across North America. We compete to earn their business every day. We empower our customers with simple solutions to track, understand, and control the electricity and natural gas they use. We provide the insights they need to make smarter decisions, be more efficient, reduce their energy use, and save money.

We've been around for over 20 years and are proud to serve our community with a variety of plans to meet the needs of our customers.

Company Overview

Direct Energy is one of North America's largest retail providers of electricity, natural gas and home and business energy-related services with a history of impressive growth.

The North American headquarters are located in Houston, Texas, with regional offices across the U.S. and Canada. Direct Energy is proud to serve customers in Texas, select states in the Northeast, the District of Columbia and the Canadian province of Alberta.

Everyday Innovation

Sophistication meets simplicity with our everyday innovations that help guide your home or business to energy efficiency, improved functionality, and potential monetary savings. Creating a smarter space is not confined to confusing, high-tech elements. Instead, Direct Energy and our tech partners champion connected living for any lifestyle through accessible, practical tools and resources that are seamlessly incorporated into your everyday life.

Making a Difference

Just as adjusting your thermostat can make a difference on your energy consumption, small contributions can make a difference for the people and communities around us who might need a helping hand. Direct Energy believes in contributions big and small, and our corporate philosophy breeds responsibility through corporate and employee initiatives.


Working at Direct Energy

We're thinking about tomorrow, for both our customers, and our employees. At Direct Energy, when you dedicate your time and talents to us, we invest in your growth and development. We offer unique opportunities across any career stage, and invite motivated professionals with wide-ranging backgrounds and experiences to explore how you might collaborate with our teams.


Have a question about a plan or need help placing an order?

Call us: 1-888-548-7540

Hours: 8:00 am - 8:00 pm Mon-Fri ET
8:00 am - 5:00 pm Sat ET
Closed Sun
Chat Hours: 9:00 am - 7:00 pm Mon-Fri ET

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