Direct Your Energy Insights Tool Frequently Asked Questions for Delaware, Direct Your Energy Insights Tool

Direct Your Energy Insights Tool FAQs

  • What is Direct Your Energy?

    Direct Your Energy is a new resource for Direct Energy customers that shares easy-to-navigate tools that depict and analyze your energy usage. Designed to empower you to make more informed decisions about your energy use, each tool has a unique function that will help you manage your usage with the goal of potentially saving you money....

  • Where can I find Direct Your Energy?

    Direct Your Energy is a dashboard located within your Our Account Manager (OAM). When you log into your OAM account, you will have the option to see the dashboard and review your usage for valuable insights into your bill. ...

  • What will I find on the Direct Your Energy Dashboard?

    Through a variety of tools, Direct Your Energy will share how much energy you have used within your current and past billing periods, and what that usage cost you.

    The tools include:

    • A dynamic graphical overview of your past twelve bills where you can compare your actual usage to your predicted usage, your budget and your usage last year during the same billing period. Your usage graph can help you make adjustments before your next bill arrives.
    • Severe weather alerts in your area to find out what you need to know at the time it matters the most so that you can better manage your usage.
    • A budget tool that will help you stay on track for your next bill.
    • A color-coded bill forecast that indicates whether your next bill will be higher or lower than your last.
    • An itemized bill that displays your electricity costs broken out by appliance so that you can understand the main factors that drive your home's electricity usage.
    • A comparison of your home's energy usage to homes of similar size, amenities, usage patterns, and other attributes to see where you stand.
    • A home profile to capture your home and appliance information to feed the algorithms forecasting your bill, itemizing your usage, and personalizing your recommendations.

  • How do I access Direct Your Energy?

    Go to and log into your Online Account Manager. Hover over Usage and Insights in the top navigation bar and click on Direct Your...

  • How can Direct Your Energy benefit me?

    Knowledge is power, and Direct Your Energy will empower you to become a smarter, more thoughtful consumer. You are no longer helpless when it comes to deciphering your energy bill – thanks to Direct Your Energy, you'll better understand your charges and what may have accounted for them. The more you know about your energy usage and better you understand your energy patterns, the better decisions you can make for your home and budget. ...

  • How does the Direct Your Energy Budget work?

    The budget section within the Direct Your Energy dashboard empowers you to better manage your energy costs by enabling you to set a budget for your next billing period so that you can track your performance each month. Use your bill forecast to help you set a budget in the context of your last bill and your next bill prediction. The new budget will be reflected in the usage graph in the next billing period so that you can evaluate if you met your target....

  • How does Direct Your Energy determine my usage by appliance?

    Direct Energy uses your monthly usage, your home profile information, weather data and proprietary algorithms to determine estimates of how key home systems and appliances use energy.

    We are able to estimate appliance usage for your:

    • Heating & Cooling systems
    • Lighting
    • Refrigerator
    • Water Heater
    • Pool Pump

    The "Other Usage" category refers to usage we cannot identify individually, including but not limited to: appliances such as dishwasher, clothes washer, clothes dryer, electronics such as televisions, computers, speakers, cell phone chargers, and smaller appliances such as toasters, microwave, and hair dryers.

    The "Fixed Charges" category refers to tax charges for the electricity you use each billing period. For transmission and distribution charges levied by your utility, refer to your utility bill. These charges reflect the cost of the delivery of electricity to your home and for the maintenance, repairs, and reading of the lines, poles, and meters.

    Please note: Usage costs are estimated, and predicted consumption and costs may differ from actual consumption and costs.

  • How does Direct Your Energy compare my usage to that of my peers?

    Direct Your Energy compares your home's total energy usage to the average energy usage for homes of similar size, amenities, usage patterns, location, and other attributes. Filling out your Home Profile is an easy way to increase the accuracy of your peer comparison insights....

  • Why should I fill out my Home Profile?

    Direct Your Energy uses your home and appliance information to feed the algorithms forecasting your bill, itemizing your usage, and personalizing your recommendations. The more you feed the math machines, the more they'll work for you. Filling out your Home Profile enables Direct Energy to give you better predictions and recommendations on your next bill.

    Please keep in mind that it will take 1 billing cycle before updates to the Home Profile page will be reflected in your Direct Your Energy...

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